topic No WiFi connection and remote doesn't work in Streaming

No WiFi connection and remote doesn't work

ruudgkool — Wed, 26 Mar 2025 20:09:11 GMT

I'm trying to install my new Chromecast with Google TV but the Google Home app can't find the device. When I restart the Chromecast, it gives a 'No internet connection' notice on the TV screen, "Hold [home] for more info".

But I can't hold [home], because the remote doesn't work. I've tried pairing it by pressing down back+home. The remote blinks when I do that, but it doesn't change anything.

Every troubleshooter says to make sure my device is on the same WiFi-network as the Chromecast, but I don't understand how to do that. After all, I can't access any settings through the Google Home app, and I can't set it on the TV either because the remote doesn't work.

Re: No WiFi connection and remote doesn't work

sicsacol — Sun, 30 Mar 2025 20:04:41 GMT

Hi @ruudgkool,

Thanks for posting. I'm sorry to hear you're going through this with your Chromecast with Google TV. I understand it can be frustrating when your device isn't working as expected. Don't worry, I'm here to help. To better assist you, I have a few questions:

How long was the remote functional before it stopped working?
Can you describe what was happening with your Chromecast with Google TV and remote in the 5 minutes prior to the remote not working?
What type of batteries did you use? Are they the original batteries included in the box?

In the meantime, please check out the next article for more tips: Troubleshoot the Chromecast or Google TV Voice Remote.

Cheers,
Jonathan