topic Re: Trouble streaming KPN TV+ in Streaming

Trouble streaming KPN TV+

JanGodefroy — Thu, 24 Apr 2025 19:44:17 GMT

When I open the KPN +TV app om my IPhone and press the button to start streaming with my chromecast the screen says “ ready for streaming”

But when I start streaming the screen shows a partial of the program and then stops streaming.

When i try streaming on a older chromecast there are no problems.

Re: Trouble streaming KPN TV+

moralesvicente — Mon, 28 Apr 2025 22:11:18 GMT

Hello JanGodefroy,

Thank you so much for posting in this community. I’m sorry to know you’re experiencing trouble streaming the KPN TV+ app from your mobile device. Don’t worry; it’s a pleasure to be able to assist you.

I appreciate that you have taken action by performing the troubleshooting step above. To continue addressing the situation, could you please answer the following questions?

What model of Chromecast do you have? For your reference, check out this article: Chromecast and Google TV Streamer specifications.
Are you able to cast other apps?
What is the Chromecast model that you're able to cast?
How far is the Google streaming device from the router?
How far are you from the TV when you try to cast?
Is the internet connection stable?
Have there been any changes to the router settings?
Are the devices connected to the same network?

Any additional details you can provide will be helpful.

Best regards,

Daniel

Re: Trouble streaming KPN TV+

JanGodefroy — Tue, 29 Apr 2025 05:07:46 GMT

Goodmorning Daniel,

- It’s a chromecast HD with Google TV (the white version)

- The other chromecast is a old black one ( not sure wich type)

- I’m able to stream YouTube, Netflix etc. with no problems

- The distance between the router and the chromecast is 2,5 mtr. This is the same as the phone distance.
- The internetconnection is stable.

Greetings,

Jan

Re: Trouble streaming KPN TV+

moralesvicente — Tue, 29 Apr 2025 21:11:49 GMT

Hey JanGodefroy,

I appreciate you keeping me in the loop. To continue assisting you, let's explore some troubleshooting options.

Check if the Google streaming device firmware is updated; for your reference, consult this article: Chromecast and Google TV Streamer firmware versions and release notes.
Check that the casting device is updated.
Reboot the streaming device.
- Go to All Settings, then System.
- Select Restart.
- Select Restart again to confirm.
Reboot the casting device.
Reboot the router, disconnect the Wi-Fi router from the socket, and leave it unplugged for 2 minutes.

Please let me know if these steps are helpful.

Best regards,

Daniel