topic Re: Streamer 4K tv not showing subtitles in Streaming

Streamer 4K tv not showing subtitles

Aellae0122 — Fri, 30 May 2025 15:19:42 GMT

When i try to cast from a website on my Phone no subtitles show. If i watch the website on my Phone i have no issues. Never had this problem with a chromecast.

Re: Streamer 4K tv not showing subtitles

moralesvicente — Tue, 03 Jun 2025 15:23:40 GMT

Hello Aellae0122,

Thanks for reaching out to the Google Nest Community Forum. I understand that your Google TV Streamer 4K is not showing subtitles from a website on your phone. No worries, it's a pleasure to assist you.

To gather further details and provide you with more information, could you please answer a few questions?

When did you first notice this trouble?
Does this happen with a specific website, or do you experience it with other streaming services when you try to cast content?
Have you taken any troubleshooting steps so far? If so, can you describe them?

I'll look forward to your responses.

Best regards,

Daniel

Re: Streamer 4K tv not showing subtitles

Aellae0122 — Tue, 03 Jun 2025 12:44:33 GMT

Hi Daniel,

I noticed it the second i used the Streamer after installing and activation.

It happends on multiple websites when casting on none of them i had this problem with my old Chromecast. I googled the problem and what i could find was options to turn on subs. I tries them all with no succes. If i cast from the prime app for example there is no problem with subs

Re: Streamer 4K tv not showing subtitles

moralesvicente — Wed, 04 Jun 2025 00:03:47 GMT

Hey Aellae0122,

Thank you so much for keeping me updated. Regarding this situation, I can suggest some recommendations:

For subtitles to appear correctly when you cast, it's crucial to activate and select them within the website's video player on your phone before you initiate casting.
Also, you can activate subtitles directly from the Google TV Streamer. To learn how to activate them, check out this article: Make Google TV more accessible.

Please let me know if these steps are helpful.

Regards,

Daniel

Re: Streamer 4K tv not showing subtitles

Aellae0122 — Thu, 05 Jun 2025 15:03:41 GMT

Hi Daniel,

I found those options during my google search. I even activated subs in my Phone main menu. So far nothing works.

Re: Streamer 4K tv not showing subtitles

moralesvicente — Fri, 06 Jun 2025 00:47:30 GMT

Hi Aellae0122,

Thank you for getting back to me. I’m grateful for your cooperation in following the troubleshooting steps. Due to this situation you’re experiencing, I appreciate that you send your feedback to help us improve our service; this information will be useful to our support team.

Best regards,

Daniel