topic When casting from Chrome, the image appears pixelated and the display on the TV is delayed. in Streaming

When casting from Chrome, the image appears pixelated and the display on the TV is delayed.

MY37 — Thu, 19 Jun 2025 09:54:19 GMT

When casting from Chrome, the image appears pixelated and the display on the TV is delayed.
Restarting TVStreamer does not fix the problem.
The Wi-Fi connection is in an environment where the ChromeBook PC and TVStreamer are connected to the same access point.
Please let me know if there is a problem with the settings.

Re: When casting from Chrome, the image appears pixelated and the display on the TV is delayed.

tajennifer — Mon, 23 Jun 2025 00:59:47 GMT

Hi MY37,

Thanks for your post. I'm sorry to hear that you're experiencing pixelated images when casting with your Google TV Streamer. I appreciate you providing details about your Wi-Fi connection and the troubleshooting steps you've already tried. Don't worry; I can help.

To provide the best solution, I need a little more information:

When did this issue start?
Have you successfully cast before without any video quality issues?
Have you tried using the streaming device on a different TV? If so, does it show the same behavior?

Please keep me posted.

Best regards,

Jenny

Re: When casting from Chrome, the image appears pixelated and the display on the TV is delayed.

MY37 — Fri, 27 Jun 2025 00:56:07 GMT

Hello, Jenny

Thank you for contacting us.

I will answer your questions.

・The problem started occurring in May.

・Until April, there were no problems with quality.

・The same behavior occurred when using a different Google TV streamer (4K).

・The same behavior occurred on a different TV.

・There were no problems on a Windows PC.

・The problem occurred every time on a Chromebook PC.

・I use 5Ghz Wi-Fi.

That's all I have to say.

Re: When casting from Chrome, the image appears pixelated and the display on the TV is delayed.

tajennifer — Fri, 27 Jun 2025 23:45:16 GMT

Hi MY37,

Thanks for your response and the information provided. I understand that after all the steps you try, even using a different TV, the image still appears pixelated. In this case, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,
Jenny