topic Re: Google streamer doesn’t work in Streaming https://www.googlenestcommunity.com/t5/Streaming/Google-streamer-doesn-t-work/m-p/725395#M83677 <P><SPAN>Hi&nbsp;<a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/755847">@209</a>,</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thanks for reaching out to the community! I understand your Google TV Streamer is experiencing video cut-outs and displaying a black screen. I'd be glad to assist you with this!</SPAN></P> <P><SPAN>To provide you with the most accurate information, I’d like to ask for the following information:</SPAN></P> <UL> <LI><SPAN>When did this issue begin?</SPAN></LI> <LI><SPAN>How long does the video usually play before it cuts off?</SPAN></LI> <LI><SPAN>Is the Google TV Streamer securely plugged into both your TV and its power source?</SPAN></LI> <LI><SPAN>Did the Google TV Streamer ever work correctly with this TV?</SPAN></LI> <LI>Is there an LED light on your Google TV Streamer? If so, what color is it?</LI> <LI><SPAN>How far away is the streaming device from the WiFi router?</SPAN></LI> <LI><SPAN>Have you noticed if the issue happens on a specific app or show?</SPAN></LI> </UL> <P>In the meantime, please ensure your Google TV Streamer and the Google Home app have the latest firmware installed.</P> <P><SPAN>I look forward to your response.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards,</SPAN></P> <P><SPAN>Jenniffer</SPAN></P> Mon, 30 Jun 2025 21:08:27 GMT jenniffert 2025-06-30T21:08:27Z Google streamer doesn’t work https://www.googlenestcommunity.com/t5/Streaming/Google-streamer-doesn-t-work/m-p/724702#M83606 <P>My google streamer doesn’t want to work properly it keeps cutting off and it goes black</P> Fri, 27 Jun 2025 11:47:27 GMT https://www.googlenestcommunity.com/t5/Streaming/Google-streamer-doesn-t-work/m-p/724702#M83606 209 2025-06-27T11:47:27Z Re: Google streamer doesn’t work https://www.googlenestcommunity.com/t5/Streaming/Google-streamer-doesn-t-work/m-p/725395#M83677 <P><SPAN>Hi&nbsp;<a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/755847">@209</a>,</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thanks for reaching out to the community! I understand your Google TV Streamer is experiencing video cut-outs and displaying a black screen. I'd be glad to assist you with this!</SPAN></P> <P><SPAN>To provide you with the most accurate information, I’d like to ask for the following information:</SPAN></P> <UL> <LI><SPAN>When did this issue begin?</SPAN></LI> <LI><SPAN>How long does the video usually play before it cuts off?</SPAN></LI> <LI><SPAN>Is the Google TV Streamer securely plugged into both your TV and its power source?</SPAN></LI> <LI><SPAN>Did the Google TV Streamer ever work correctly with this TV?</SPAN></LI> <LI>Is there an LED light on your Google TV Streamer? If so, what color is it?</LI> <LI><SPAN>How far away is the streaming device from the WiFi router?</SPAN></LI> <LI><SPAN>Have you noticed if the issue happens on a specific app or show?</SPAN></LI> </UL> <P>In the meantime, please ensure your Google TV Streamer and the Google Home app have the latest firmware installed.</P> <P><SPAN>I look forward to your response.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards,</SPAN></P> <P><SPAN>Jenniffer</SPAN></P> Mon, 30 Jun 2025 21:08:27 GMT https://www.googlenestcommunity.com/t5/Streaming/Google-streamer-doesn-t-work/m-p/725395#M83677 jenniffert 2025-06-30T21:08:27Z