topic Re: Disney+ no longer working on devices in Streaming

Disney+ no longer working on devices

AsNo83 — Mon, 03 Jan 2022 03:34:37 GMT

Hi. Changed internet service provider and Disney+ app will no longer work on Chromecast with Google TV or on either of 2 Android phones connected to same WiFi network as Chromecast.

Reboot of modem, factory reset of device, uninstall and reinstall of app has not resolved. Please help

Re: Disney+ no longer working on devices

kiltguy2112 — Mon, 03 Jan 2022 04:06:15 GMT

Turn off the wifi on your phone. Fire up Disney+. If it works with mobile data, the problem is with your new ISP.

Re: Disney+ no longer working on devices

Jeran — Mon, 10 Jan 2022 17:11:03 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Disney+ no longer working on devices

AsNo83 — Mon, 10 Jan 2022 21:39:15 GMT

I've tried addressing it with ISP and Disney. The app still doesn't work like it should. I can however get some things to play using Google assistant. Any other suggestions?

Re: Disney+ no longer working on devices

Jeran — Tue, 11 Jan 2022 16:57:05 GMT

That is strange that the app is still giving you issues. With all the troubleshooting you have already tried, are you able to connect the Chromecast to a different network, such as a mobile hotspot, to see if the casting works on the other network? That way, we can isolate the issue further.

Best regards,

Jeran

Re: Disney+ no longer working on devices

Jeran — Fri, 14 Jan 2022 17:45:46 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Disney+ no longer working on devices

Jeran — Tue, 18 Jan 2022 17:41:36 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Disney+ no longer working on devices

Jeran — Wed, 19 Jan 2022 18:30:45 GMT

Hey there!

We haven't heard back from AsNo83, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, kiltguy2112!

Best regards,
Jeran