https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-when-casting-from-laptop-picture-freezes/m-p/742866#M84828 <P>When casting from my laptop at times the picture freezes but sound continues.&nbsp; I cleaned both the laptop and Chromecast cache as well as restarted both laptop and Chromecast, but issue continues</P> Tue, 09 Sep 2025 21:50:12 GMT agibanez11 2025-09-09T21:50:12Z https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-when-casting-from-laptop-picture-freezes/m-p/742866#M84828 <P>When casting from my laptop at times the picture freezes but sound continues.&nbsp; I cleaned both the laptop and Chromecast cache as well as restarted both laptop and Chromecast, but issue continues</P> Tue, 09 Sep 2025 21:50:12 GMT https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-when-casting-from-laptop-picture-freezes/m-p/742866#M84828 agibanez11 2025-09-09T21:50:12Z https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-when-casting-from-laptop-picture-freezes/m-p/743696#M84896 <P>Hi agibanez11,</P> <P>&nbsp;</P> <P>Thanks for reaching out! I understand you're experiencing a situation where the picture freezes but the sound continues when casting from your laptop. I appreciate you've already taken the excellent steps of clearing the cache and restarting your devices. I can certainly help you get this resolved.</P> <P>Based on your description, this sounds like a performance or network-related issue. To help me get to the bottom of this, could you please answer a few questions?</P> <P>First, let's try a couple of simple steps to rule out the most common causes. While you're working on that, please consider the following:</P> <UL> <LI aria-level="1">How far is your laptop from your Wi-Fi router, and are there any walls or obstacles between them?</LI> <LI aria-level="1">Are other devices in your home actively using the Wi-Fi at the same time (e.g., streaming, downloading, or gaming)?</LI> <LI aria-level="1">Does this freezing happen with all content (e.g., YouTube, Netflix, Disney+) or only when casting from a specific website or service?</LI> <LI aria-level="1">What browser are you using to cast?</LI> </UL> <P>While you're checking on those details, here are a couple of things you can try to improve the connection:</P> <UL> <LI>Reduce Network Congestion: Try temporarily disconnecting other devices from your Wi-Fi to see if the picture improves.</LI> <LI aria-level="1">Improve Signal Strength: If your laptop is far from the router, try moving it closer to see if the video stream becomes more stable.</LI> <LI aria-level="1">Test Your Internet Speed: Run a speed test while you are streaming content. This can help determine if your network's speed is a limiting factor.</LI> </UL> <P>Please keep me posted on whether any of these steps helped and the answers to the questions above. I'm ready to assist you further.</P> <P>&nbsp;</P> <P>Regards,</P> <P>Humberto</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 12 Sep 2025 15:18:15 GMT https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-4k-when-casting-from-laptop-picture-freezes/m-p/743696#M84896 humbertogarcia 2025-09-12T15:18:15Z