https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-s-remote-overheats-and-stop-working/m-p/747851#M85060 <P>Chromecast with Google TV 4k</P><P>Chromecast voice remote control overheats suddenly and stops working. I have reset the voice remote and factory reset the Chromecast and voice remote is still not working</P><P>There is another problem now.<BR />Since I factory reset the Chromecast, it start frome beginning, requires me to pair up the Chromecast using voice remote.</P><P>1. I cannot use my Chromecast now as it need me to pair with voice remote during initial ization,Is there any other way to pair up the Chromecast without using voice remote?</P><P>2. I think the voice remote overheats suddenly is an safety issue and it may catch fire.Google should provide a replacement for free.</P><P>3. I have contacted the help center for Asia region.However, as I live in Hong Kong, they cannot help me with replacement as their service only for Taiwan. They told me to contact the US custumer service. Since Taiwan customer service opens a case, I cannot switch to US customer service.Is there any way to contact US cs?</P> Wed, 24 Sep 2025 07:13:14 GMT JerryLam 2025-09-24T07:13:14Z https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-s-remote-overheats-and-stop-working/m-p/747851#M85060 <P>Chromecast with Google TV 4k</P><P>Chromecast voice remote control overheats suddenly and stops working. I have reset the voice remote and factory reset the Chromecast and voice remote is still not working</P><P>There is another problem now.<BR />Since I factory reset the Chromecast, it start frome beginning, requires me to pair up the Chromecast using voice remote.</P><P>1. I cannot use my Chromecast now as it need me to pair with voice remote during initial ization,Is there any other way to pair up the Chromecast without using voice remote?</P><P>2. I think the voice remote overheats suddenly is an safety issue and it may catch fire.Google should provide a replacement for free.</P><P>3. I have contacted the help center for Asia region.However, as I live in Hong Kong, they cannot help me with replacement as their service only for Taiwan. They told me to contact the US custumer service. Since Taiwan customer service opens a case, I cannot switch to US customer service.Is there any way to contact US cs?</P> Wed, 24 Sep 2025 07:13:14 GMT https://www.googlenestcommunity.com/t5/Streaming/Google-Chromecast-s-remote-overheats-and-stop-working/m-p/747851#M85060 JerryLam 2025-09-24T07:13:14Z