topic Re: Chromecast keeps disconnecting on YouTube app (again!) in Streaming

Chromecast keeps disconnecting on YouTube app (again!)

rafaeln — Wed, 24 Nov 2021 14:15:57 GMT

When casting videos from the YouTube app on Chromecast, videos will simply stop playing after a few (random number of) minutes and go back to the Chromecast background screen. This started happening on Thursday, October 28th, 2021.

When the issue started I was running the then-latest version of Android 11; now I am on Android 12 (but note the issue started before I upgraded the phone's OS). The firmware version of my Chromecast is 1.49.250946 and the YouTube app version is the latest.

I opened a similar thread a few weeks ago, and at the time it seemed that uninstalling and reinstalling the Home app fixed the issue, but two days ago it started happening again in full force (i.e. it disconnected like 4 or 5 times when casting a 8-9 minute video). I uninstalled and reinstalled the Home app and that did NOT fix the issue this time.

What else can I try? What can be causing this? These frequent interruptions makes playback of YouTube videos on Chromecast almost impossible.

Re: Chromecast keeps disconnecting on YouTube app (again!)

petersonsilva — Tue, 07 Dec 2021 21:25:31 GMT

This also affects me!! Really annoying. Started happening to me a couple of days ago. It might have to do with the new Youtube-Chromecast interface, or with the fact that I subscribed to Premium, but it's less likely as it does not seem to be a pattern with this older problem also affecting non-Premium users.

Re: Chromecast keeps disconnecting on YouTube app (again!)

rafaeln — Tue, 07 Dec 2021 21:35:37 GMT

I do wonder if it's due to the Premium—I wonder if the disconnection happens at times when the "normal" app would have checked for / shown an ad. For some videos it happens, almost like clockwork, every 3-4 minutes. For some videos it happens less often or not at all.

What's weird is sometimes I can re-watch the same video that was problematic in the morning, and in the evening it plays straight through.

Do you notice it happening more at a particular time of day, with particular content...?

Re: Chromecast keeps disconnecting on YouTube app (again!)

petersonsilva — Tue, 07 Dec 2021 21:38:31 GMT

Now that's something I hadn't considered. I watch videos throughout the day but I only ever chromecast them at around noon / early afternoon.

And yes, I have had this problem with videos that I know usually display ads. I might try to cast something I know for sure won't have ads to check it out.

Re: Chromecast keeps disconnecting on YouTube app (again!)

petersonsilva — Fri, 10 Dec 2021 14:34:11 GMT

So just to give some feedback, videos without ads also suffer from this. And it doesn't appear to be dependent on time of day either.

Re: Chromecast keeps disconnecting on YouTube app (again!)

RootKing — Sat, 11 Dec 2021 22:21:20 GMT

Same issue for me.

Started happening 2-3 weeks ago, a day or two before YouTube updated their app to include a remote option via your phone.

I've been searching through different forums that mention 'battery optimisation' but that's not doing it for me.

All other casting apps are unaffected for me.

@Support - any comments for troubleshooting?

Re: Chromecast keeps disconnecting on YouTube app (again!)

Jeran — Thu, 16 Dec 2021 18:41:48 GMT

Hey there,

I'm real sorry about the late response on this, thank you for your patience! Just to double-check, is this disconnection issue happening with just the YouTube app, or is it with other apps as well? Also, what is the firmware version of your Chromecast device? Now, if the problem is isolated with YouTube, then go ahead and clear cache and app data on the YouTube app. If the issue persists, go ahead and uninstall and reinstall the app.

Let me know the results, I look forward to your response!

Best regards,

Jeran

Re: Chromecast keeps disconnecting on YouTube app (again!)

petersonsilva — Thu, 16 Dec 2021 18:58:38 GMT

Hi Jeran,

I don't Chromecast a million other things but at the very least Netflix and screencasting itself are not affected. And most importantly, web youtube casts just fine.

I have already cleared cache and app data on the youtube and the home apps twice and it hasn't worked. I'll try doing as you suggested and I'll post results back as soon as possible.

Re: Chromecast keeps disconnecting on YouTube app (again!)

rafaeln — Thu, 16 Dec 2021 21:07:15 GMT

I too have tried clearing cache and app data, as well as uninstalling and reinstalling the Home app (the YouTube app cannot be uninstalled), to no avail. I can cast to all other apps from the phone just fine (Netflix, HBO Max, Amazon Prime Video, YouTube Music, Disney+), and from my iPad I can cast using the YouTube app without any interruptions (in fact, it's what I have been forced to use, since the interruptions while casting from the YouTube Android app were so common and infuriating that I just can't use it anymore).

The firmware version of my Chromecast is now 1.56.275994

Re: Chromecast keeps disconnecting on YouTube app (again!)

petersonsilva — Fri, 17 Dec 2021 01:18:34 GMT

So, ok, here's what happened.

I casted from the Youtube app to my Chromecast (firmware version 1.56.275994) and... It worked. For two videos at least. When the third came on, the issue happened again (Chromecast disconnected).

I can link these videos if that's at all relevant.

I sighed and tried to do what you asked me to, but here's the thing: there is no way to uninstall Youtube from my cell phone (Samsung Galaxy M62). So I cleared the cache and the app data, deactivated it and activated it again (though this doesn't do much, I assume), and checked Play Store for updates - and the Youtube app in fact had an update waiting, so I updated it.

And then I started casting again. And the glitch didn't happen anymore, for several videos. I went away, then came back, casted 4 or 5 videos, and it was all right.

Also also, when I started casting again after all those "procedures", it asked me if I wanted to "log in to the TV" - the recent feature from Youtube that makes zero sense on a Chromecast, but whatever - I logged in.

I'll probably cast again tomorrow and I'm sure I'll be unlucky to experience the problem once more but for the moment I'm cautiously optimistic. As it also affects other users in this forum and nothing seems to have been done explicitly tackling the issue, I bet it's going to return... But, you know, there was an update to the app, so it may have fixed things accidentally.

Re: Chromecast keeps disconnecting on YouTube app (again!)

petersonsilva — Fri, 17 Dec 2021 01:19:22 GMT

As I just wrote in my response, there was an update to the Youtube app tonight. You might want to try it if you haven't updated already!

Re: Chromecast keeps disconnecting on YouTube app (again!)

rafaeln — Fri, 17 Dec 2021 15:14:01 GMT

Thanks for the tip! I did make sure I was up-to-date this morning, so that update must have gotten installed already. I tried casting from my phone and it took 2 minutes 39 seconds for the Chromecast to disconnect from the YouTube app. So, whatever that update had, it did not fix the issue for me. 😞

Re: Chromecast keeps disconnecting on YouTube app (again!)

petersonsilva — Fri, 17 Dec 2021 15:17:58 GMT

Ahh, what a shame. It's also a sad prospect for me, I don't how I got to cast fine yesterday but I'm not hopeful for the future haha

Re: Chromecast keeps disconnecting on YouTube app (again!)

rafaeln — Fri, 17 Dec 2021 15:21:23 GMT

Ha ha, for me it's been like Lucy and the football: I try something (e.g. reinstalling the "Home" app, or clearing the YouTube app cache) and it SEEMS like the problem went away—but inevitably it comes back.

I think it's just a bug in the Android YouTube app that will never get fixed because the YouTube app support team will blame it on Chromecast, and the Chromecast support team will blame it on the YouTube app, and us users are just stuck in the middle. 😞

Re: Chromecast keeps disconnecting on YouTube app (again!)

petersonsilva — Fri, 17 Dec 2021 16:37:28 GMT

..... Aaaand it happened again.

The video that didn't work today:

https://www.youtube.com/watch?v=cOG3X1jAxfo

The videos that worked yesterday:

https://www.youtube.com/watch?v=n_0myRb2W9k
https://www.youtube.com/watch?v=aFMLMQaUrRw

Until it didn't with this one:

https://www.youtube.com/watch?v=FWP41MXLMGY

And then it went to work for 8 other videos after the procedures / updating the app.

Re: Chromecast keeps disconnecting on YouTube app (again!)

mamorubox — Thu, 23 Dec 2021 20:20:31 GMT

Hello!
I'm having this issue too, only with youtube app on android, to Chromecast 1st gen and 2nd gen. Netflix works fine, Amazon video also works fine.

My phone is a Galaxy S10+ Android 11.

If I keep the phone screen on, the youtube app keeps connected. If the phone screen goes off, after some random time, the chromecast disconects from youtube app.

If I use the remote control function to search and play videos, the stream is not disconnected.

So I think something related to the youtube app in the phone when the screen goes off.

Re: Chromecast keeps disconnecting on YouTube app (again!)

petersonsilva — Thu, 23 Dec 2021 20:29:22 GMT

I think you cracked it!! I noticed this yesterday when again some videos worked and others didn't. They worked while I was doing stuff on the phone with youtube videos on the background - the problem came back when I wanted to actually look at the screen.

I thought about experimenting with it more before I concluded this was relevant but had no time. You posting this gives me more confidence that it is related to the screen going off.

Re: Chromecast keeps disconnecting on YouTube app (again!)

mamorubox — Thu, 06 Jan 2022 23:47:53 GMT

I just made another test this week: wayching music videos in YouTube music app streaming in my Chromecast.

No issues at all. It works fine!

But when watching the same music video on YouTube app, disconnections happens when the cellphone screen goes off.

So, definitely, YouTube app problem.

Regards,

Re: Chromecast keeps disconnecting on YouTube app (again!)

rafaeln — Fri, 07 Jan 2022 00:15:24 GMT

I tried the YouTube app on Android and the problem still persists: within 4-5 minutes the phone disconnected from Chromecast.

What is being done to fix this? I pay for YouTube Premium because YouTube is one of my main sources of entertainment, and I watch all videos on my TV via Chromecast. I need this feature to work, otherwise what's the point of paying for YouTube?

Re: Chromecast keeps disconnecting on YouTube app (again!)

petersonsilva — Fri, 07 Jan 2022 00:31:27 GMT

It's been weeks. This amazes me: are we a very slim minority of people affected by this? So that they seem unfazed?