topic Re: Google TV Streamer 4k serial in Streaming

Google TV Streamer 4k serial

MMoustapha — Sun, 04 Jan 2026 12:59:41 GMT

I've found that both serial numbers on the device and on the box are not the same.

Re: Google TV Streamer 4k serial

David_K — Sun, 04 Jan 2026 18:19:20 GMT

Hi @MMoustapha

That's unusual. Where did you buy the product from as the serial on the device and product packaging should match?

Re: Google TV Streamer 4k serial

MMoustapha — Sun, 04 Jan 2026 19:05:05 GMT

From Amazon US

Re: Google TV Streamer 4k serial

MMoustapha — Sun, 04 Jan 2026 19:45:50 GMT

To be clear

The difference in one letter and one number

Re: Google TV Streamer 4k serial

MMoustapha — Wed, 07 Jan 2026 16:37:47 GMT

I really need help

Re: Google TV Streamer 4k serial

sicsacol — Wed, 07 Jan 2026 21:46:35 GMT

Hi @MMoustapha,

Thanks for reaching out to the community. I understand that you purchased your Google TV Streamer 4K from Amazon and found that the serial numbers on your device and the box do not match by one letter and one number. I appreciate you sharing this information, and I’d be more than glad to provide more details.

Since you purchased this from Amazon and feel you need a replacement or a matching set, I recommend contacting them to get this resolved. You can reach their support team here: Amazon Customer Service.

Please let me know if you have any further questions.

Regards,

Jonathan

Re: Google TV Streamer 4k serial

MMoustapha — Thu, 08 Jan 2026 00:12:43 GMT

I just need to know if that is normal?

They already offered a return and replacement but this is last option for me.

If that difference is normal and the device is genuine so no need to make a return

Re: Google TV Streamer 4k serial

sicsacol — Fri, 09 Jan 2026 00:09:03 GMT

Hi @MMoustapha,

Thanks for your response. I understand you're looking for clarification on why the serial number on the device doesn't match the one on the box. While this isn't common, a mismatch usually indicates a packaging error or a mix-up during kitting. To ensure everything is correct, please proceed with the replacement process that Amazon offered.

Please keep me posted.

Cheers,
Jonathan

Re: Google TV Streamer 4k serial

MMoustapha — Fri, 09 Jan 2026 05:08:00 GMT

It's typically the same except for one no. And one letter.

In addition , the seller was amazon it self and the device is new

Re: Google TV Streamer 4k serial

MMoustapha — Fri, 09 Jan 2026 05:11:48 GMT

And when i checked the warranty

All serial numbers of box,device and remote the warranty period for all starts at 11.25 and ends at 02.27