Chromecast

Julesr — Mon, 17 Jan 2022 02:18:51 GMT

Have factory reset Chrome cast and after set up it says can't find family room TV check you are on the same wifi both phone and c'cast are .This is on an old TV that I have connected the cast to before also have new router with 4g and 5g although 5g is not connected please help this is very frustrating

Re: Chromecast

JenniferV — Sun, 23 Jan 2022 19:24:01 GMT

Hi Julesr,

Thanks for posting and sorry for the delayed response. Let's sort this out.

A few questions — what type of Chromecast device do you have? What mobile phone are you using? If you could also provide a rundown of all the steps that you've already tried, I would appreciate it.

Looking forward to your response.

Thanks,

Jennifer

Re: Chromecast

Julesr — Sun, 23 Jan 2022 21:54:09 GMT

Hi I'm using a chromecast nest mini my phone is Samsung a11 using Nokia fastmile router have factory reset tv rebooted router updated phone apps uninstaller home reinstalled done all of this several times to no avail router says its connected and when resetting the castusing matching wifi code all good to go .Then have google screensaver/ random pictures with heading player 1 chromecast and an error saying can't find living room tv make sure devices are on the same network have tried just about everything to no avail even tried on a different tv the cast was working on both before with the same phone I have now .Tv is an old school Sony bravia p
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Hi I'm using a chromecast nest mini my phone is Samsung a11 using Nokia fastmile router have factory reset tv rebooted router updated phone apps uninstaller home reinstalled done all of this several times to no avail router says its connected and when resetting the castusing matching wifi code all good to go .Then have google screensaver/ random pictures with heading player 1 chromecast and an error saying can't find living room tv make sure devices are on the same network have tried just about everything to no avail even tried on a different tv the cast was working on both before with the same phone I have now .Tv is an old school Sony bravia l

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Date: Mon, 24 Jan 2022, 7:57 am
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Re: Chromecast

JenniferV — Wed, 26 Jan 2022 19:37:54 GMT

Hey there,

Just wanted to see if you still need help. Please let us know if you have any other questions or concerns.

Regards,

Jennifer

Re: Chromecast

JenniferV — Sat, 29 Jan 2022 19:47:18 GMT

Hi Julesr,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Jennifer

Re: Chromecast

JenniferV — Sun, 30 Jan 2022 22:36:40 GMT

Hi Julesr,

Since we have not received any more replies for quite some time, I will lock this thread now.

Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Jennifer

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