topic Re: Factory Reset does not work in Streaming

Factory Reset does not work

Grace — Tue, 31 Aug 2021 20:43:45 GMT

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Original Poster: rob labad

Doing a Factory Reset does not work.

Re: Factory Reset does not work

Pieter — Wed, 01 Sep 2021 11:36:02 GMT

Hi, I have the same issue.

When I start the chromecast only the central google G logo is appearing.
Nothing else happens, I've tried to do a factory reset, but that doesn't seem to work.
Holding the button on the back when powered on doesn't do anything for 20-40-60+s

Thanks

Re: Factory Reset does not work

JillG — Wed, 01 Sep 2021 15:10:54 GMT

OOps please disregard my previous reply if you received it.

For the Chromecast not rebooting please try using the included wall adapter. Reboot your router and then try rebooting your Chromecast once again.

Please let us know if you get stuck-

Jill

Re: Factory Reset does not work

MikeXom — Sun, 12 Sep 2021 18:16:00 GMT

Same issue

One day the chromecast with Google tv stops working - cycling from white light (G logo on screen) to orange light (black screen) on about 45 second cycles

Using wall power adapter, reset router, unable to do a factory reset of the chromecast as same cycle of white/ orange light continues unabated while depressing reset button.

I give up, unit seems to be bricked? Any ideas?

Re: Factory Reset does not work

JillG — Sun, 12 Sep 2021 20:55:48 GMT

Sorry about that happening MikeXom.

Unplug the Chromecast completely from your TV and power. The reboot your TV. Reboot your router again. Try the Chromecast in a different TV or at least another HDMI input on your TV --if you can. The alternating white/orange LED should go to white to be set up so something is going wrong there.

Here is the Help Center page from Chromecast support. You may need to call or chat support if your device is still under warranty and all the steps advised don't help

https://support.google.com/chromecast/answer/10109908?hl=en

Re: Factory Reset does not work

MikeXom — Mon, 13 Sep 2021 22:55:35 GMT

Thanks. I've done all suggested, strangest is that I am unable to do a hard reset on the unit. I depress the reset button and the unit cycles from white to orange lights same as if button were not depressed.

Re: Factory Reset does not work

JillG — Mon, 13 Sep 2021 23:39:02 GMT

It's not working in a different TV or HDMI either? 😞I will escalate this over to a Community Specialist. They would be best able to help.

Thanks @MikeXom

Re: Factory Reset does not work

JillG — Mon, 13 Sep 2021 23:44:23 GMT

I am assuming you can't see the device in the Google Home app either to reset it. I did send your post over to the specialists.

Re: Factory Reset does not work

MikeXom — Tue, 14 Sep 2021 00:01:07 GMT

Correct. In the Google Home App I have 3 Chromecasts in total, 2 work perfectly, this one shows as Offline.

Until 3 days ago, all worked perfectly.

Re: Factory Reset does not work

Dawcio — Sun, 23 Jan 2022 11:43:10 GMT

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Re: Factory Reset does not work

Ashish108 — Tue, 12 Apr 2022 09:35:07 GMT

Hi,

I have tried resetting with the shared process. Also, the device was connected with the original power adapter.

But the device is stuck at the Solid Orange light.

Is there any other option to factory reset Chromecast 3rd gen?

Re: Factory Reset does not work

Ank — Sat, 16 Apr 2022 01:15:39 GMT

Took batteries out to manually reset nest thermostat and it won’t reset. Still cannot add the device. Telling me I need a factory reset??

Re: Factory Reset does not work

JenniferV — Sun, 17 Apr 2022 00:51:53 GMT

Hi folks,

Thanks for reaching out.

Ashish108, if you still have access to the network your Chromecast was set up, you may factory reset the Chromecast on the Google Home app. If it's not longer connected to a network, please reset it directly in the physical device. For detailed info, please visit this support website article.

Ank, it looks like your concern is about your Nest Thermostat. Please post your concern to the Nest Thermostat Community forum. Our Community Specialist for Nest Thermostat will be more than happy to assist you.

Thanks,

Jennifer

Re: Factory Reset does not work

JenniferV — Wed, 20 Apr 2022 01:04:44 GMT

Hey there,

It's me again. How's it going? Still need our help?

Thanks,

Jennifer

Re: Factory Reset does not work

Ashish108 — Wed, 20 Apr 2022 05:15:50 GMT

Hi Jennifer,

Thanks for your help.

My device is in an unrecoverable state and also out of warranty. So it's junk now.

Really appreciate your help.

Thanks,
Ashish

Re: Factory Reset does not work

Ank — Wed, 20 Apr 2022 11:01:29 GMT

Thanks for reaching out. I went on the nest site like you suggested and have not had a response. So I still am stuck. Do you have a contact that I could email or call?

Re: Factory Reset does not work

JenniferV — Thu, 21 Apr 2022 00:19:44 GMT

Hey folks,

Ashish108, I'm sorry to hear about that, but please let me know if you have other questions and concerns. I'm here to help!

Ank, if you wish to speak to our support team, you may contact them here.

Thanks,

Jennifer

Re: Factory Reset does not work

JenniferV — Sun, 24 Apr 2022 00:39:24 GMT

Hey folks,

I don't want to be a nudge but I'd like to check if you still need help with this. Feel free to let me know if you do.

Best,

Jennifer

Re: Factory Reset does not work

JenniferV — Mon, 25 Apr 2022 00:54:14 GMT

Hey folks,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer