topic Re: Chromecast in Streaming

Chromecast

abellaj — Thu, 26 Aug 2021 19:08:31 GMT

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Original Poster: Aaron Mills

Code for Comcast

Re: Chromecast

abellaj — Thu, 26 Aug 2021 19:09:03 GMT

Hello

Please describe your issue in more detail and repost on Chromecast help community

https://support.google.com/chromecast/thread/new?hl=en

Does your location have a captive portal (campground, apartments, dorm, hotel, etc) that requires a login? When the captive portal settings are enabled, these settings can prevent your Chromecast device from properly connecting to your mobile device or computer. -- See What router settings do I need to set up Chromecast?

From: James M.

(Platinum Product Expert)

Re: Chromecast

Summergeorgeee — Wed, 01 Sep 2021 03:23:44 GMT

Hiya,

I’ve had my chromecast for about a year now and have never had any issues with it but now when i turn it on all it says on a blank black screen is “chromecast…” and then it says no signal can anyone help please! Tia

Re: Chromecast

Jeran — Tue, 07 Sep 2021 22:46:13 GMT

Hey there Summergeorgeee,

I'm sorry to hear that your Chromecast is having some issues! I know from experience how confusing it can be to troubleshoot a black screen error, so I'd be happy to help out. Let me just ask you a few questions so I can better understand the problem:

What model of Chromecast do you have?
Is the Chromecast plugged in correctly to the TV and power source?
What LED Light does the Chromecast emit?
Is the TV tuned to the same HDMI input to which the Chromecast is connected to?

The steps depend on which model of Chromecast you have and what LED lights you are getting from it, so I look forward to your response. If you had any more questions or concerns for me, please let me know!

Best regards,

Jeran

Re: Chromecast

Hilary — Sun, 12 Sep 2021 03:57:37 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Hilary

Re: Chromecast

Hilary — Mon, 13 Sep 2021 01:32:19 GMT

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary