topic Re: Wifi problem in Streaming

Wifi problem

Mohamedsaid — Fri, 14 Jan 2022 18:58:59 GMT

I cannot connect google chrome cast to wifi and cannot setup the device !! Its almost three hours of trials

very bad experience!!

Re: Wifi problem

hipig — Sat, 15 Jan 2022 13:45:39 GMT

Only support 2.4g wifi

Forced to buy a new model

Re: Wifi problem

JenniferV — Sat, 15 Jan 2022 21:33:49 GMT

Hi folks,

Thanks for reaching out and sorry to hear that you are having an issue setting up your Chromecast. Let's sort this out.

@Mohamedsaid, may I know what type of Chromecast device you have? What message are you getting when setting up your Chromecast?

@hipig, are you also experiencing the same issue with the original poster? If so, could you provide the same information that I've asked Mohamedsaid?

Thanks,

Jennifer

Re: Wifi problem

B16 — Sun, 16 Jan 2022 03:55:03 GMT

I am getting the error on my phone when trying to setup my new Chromecast, "Could not connect to your Chromecast. Make sure it is nearby and that you connect to it when prompted. I'm nearby. I'm getting this error popup on my phone when I'm using the Device Utility App that I was told to get when I went in through Google Home.

Re: Wifi problem

JenniferV — Mon, 17 Jan 2022 00:02:47 GMT

Hi B16,

Sorry to hear about that. Could you tell me what mobile phone are you using? Please try using a different Android phone or an iPhone, if one is available. Rebooting your Chromecast and router might also help.

Let me know how it goes.

Best,

Jennifer

Re: Wifi problem

JenniferV — Thu, 20 Jan 2022 00:12:05 GMT

Hey there,

Just checking back in — feel free to reply to this thread if you still need help.

Thanks,

Jennifer

Re: Wifi problem

Jeran — Mon, 24 Jan 2022 16:38:13 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Wifi problem

Jeran — Tue, 25 Jan 2022 17:19:27 GMT

Hey there!

We haven't heard back from Mohamedsaid, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran