topic Re: Help! Remote not working but light is on. in Streaming

Help! Remote not working but light is on.

Tb101 — Thu, 13 Jan 2022 21:27:11 GMT

Our google tv white remote has decided to stop working. I changed the batteries but nothing has changed. The white light is on but the remote is unresponsive. How do I get it working again? Please help, my kids are driving me nuts! Haha

Re: Help! Remote not working but light is on.

David_K — Sun, 16 Jan 2022 14:57:04 GMT

Did you try the batteries in something else to make sure they're good? Try these steps:

Remove the batteries from the remote.
Using your phone or other remote to navigate, go to Settings > Remotes & Accessories.
Select your remote and choose to Forget it.
Choose Pair remote accessory to start a new pairing.
Hold the home button on the remote down and re-insert batteries while holding the button down.
The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.

In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.

Re: Help! Remote not working but light is on.

Jeran — Mon, 24 Jan 2022 16:50:04 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Help! Remote not working but light is on.

Jeran — Thu, 27 Jan 2022 18:10:28 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Help! Remote not working but light is on.

Jeran — Fri, 28 Jan 2022 18:47:14 GMT

Hey there!

We haven't heard back from Tb101, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, David!

Best regards,
Jeran