topic Re: Chromecast 3 - Settings not available in Streaming

Chromecast 3 - Settings not available

Atp — Thu, 18 Nov 2021 11:44:25 GMT

Hello,

i m not able to configure any settings, because there are no options available, just a white screen (Google home app). To cast a stream is not a problem, it is working like a charme... but i m not able to i.e. change from 50 to 60hz because it is not listet.. nothing is listed.. any idea? (facctory reset etc. doens n help)

Re: Chromecast 3 - Settings not available

Jeran — Wed, 29 Dec 2021 17:02:16 GMT

Hey there Atp,

I apologize about the late response, thank you for being patient! Were you able to fix those settings? If not, I'd be happy to help out! I know these particular issues can be a pain to troubleshoot on your own, so let me just ask you some questions about what's happening:

When did this issue start happening?
What is the firmware version on your Chromecast?
Have you already remove the Chromecast from your Home, and re-added it?
Are you able to see the device settings from another phone?
What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast 3 - Settings not available

Jeran — Thu, 06 Jan 2022 20:17:51 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast 3 - Settings not available

Jeran — Tue, 11 Jan 2022 17:14:48 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast 3 - Settings not available

Atp — Wed, 12 Jan 2022 11:24:29 GMT

Hello Jeran,

unfortunately i couldn't fix the issue...

- i don t know when it started?!

- FW ->the latest one (actually i m not at home, so i can't check it right now)

- yes, twice

- no, neither android nor ipad 😞

- i set it back to factory default for 3 or 4 times... i can stream, but i cant change any settings, because there are no options visible.. just a white screen.

😞

Re: Chromecast 3 - Settings not available

Jeran — Fri, 14 Jan 2022 17:16:02 GMT

Hey there Atp,

That is an interesting issue! If you have the time, would you be able to contact Chromecast support? They should be able to work with you a little deeper to try to figure out where the issue is on this.

I'm sorry I couldn't have been more helpful, but if you had any other questions or concerns, I'd be happy to address them.

Best regards,

Jeran

Re: Chromecast 3 - Settings not available

Jeran — Wed, 19 Jan 2022 22:41:24 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast 3 - Settings not available

Jeran — Mon, 24 Jan 2022 19:50:17 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast 3 - Settings not available

Jeran — Tue, 25 Jan 2022 21:07:58 GMT

Hey there!

We haven't heard back from Atp, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran