topic Re: Apple TV plus crashing while watching Dolby vision content in Streaming

Apple TV plus crashing while watching Dolby vision content

abellaj — Tue, 24 Aug 2021 19:47:07 GMT

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Original Poster: Dale Wyngaard

Apple TV plus freezing and then the Google tv OS crashes while watching Dolby vision content after April update. LG CX, WebOS Apple TV app no issues with Dolby vision. Disney Plus no Dolby vision on Google TV. Again LG CX WebOS, Disney plus Dolby Vision content works perfectly fine. iTV app, screen goes black when there are ads.

Re: Apple TV plus crashing while watching Dolby vision content

abellaj — Tue, 24 Aug 2021 20:35:35 GMT

Everyone

Share feedback with Chromecast support team or Google TV support team.

While Google won't be able to respond to your feedback personally, they'll make sure it reaches the appropriate team.

From: James M

Product Expert

Re: Apple TV plus crashing while watching Dolby vision content

Celyn — Wed, 01 Sep 2021 20:14:58 GMT

Same issue on 2 devices

Re: Apple TV plus crashing while watching Dolby vision content

XciteMatz — Mon, 06 Sep 2021 15:27:11 GMT

Same issue with Apple TV+ and Dolby Vision content for purchased movies via NVIDIA Shield TV Pro 2019.

Re: Apple TV plus crashing while watching Dolby vision content

Jeran — Thu, 09 Sep 2021 22:27:31 GMT

Hey there!

Sorry about the delayed response on this post, but this is a known issue with both Google's Engineering team and Apple. We are working on a fix right now, however, I do not have an ETA on when to expect it.

I really appreciate your patience with this issue, and we'll try to keep you posted on any developments on this problem. If anyone had any more questions or concerns, please let me know, and I'll be happy to help!

Best regards,

Jeran

Re: Apple TV plus crashing while watching Dolby vision content

Jeran — Mon, 13 Sep 2021 16:01:17 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

Re: Apple TV plus crashing while watching Dolby vision content

XciteMatz — Mon, 13 Sep 2021 16:31:14 GMT

Thank you Jeran, I appreciate the information! If there is no estimated timeframe for when the fix will be delivered, I don't have any other questions at this time (but I'm really looking forward to it so that I can watch all of my purchased Dolby Vision movies through my NVIDIA Shield TV someday 😄 ). Thank you!

Re: Apple TV plus crashing while watching Dolby vision content

GarrettDS — Tue, 14 Sep 2021 16:48:21 GMT

Hey folks,

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. As updates come along we will follow up in this thread.

Have a great day.

Garrett DS