topic Re: Chromecast settings won't load in Streaming

Chromecast settings won't load

MoonChild02 — Wed, 01 Dec 2021 02:25:00 GMT

I am having a problem with my Chromecast. I can cast from my phone and my tablet just fine. I set it up a while ago. However, for the past few months I haven't been able to get into settings.

I use the Google Home app (which is updated to the latest version), tap on my device name, which opens up the page for my Chromecast, and shows that it's casting, I know for fact that it's connected to my home network (when it's not connected, my TV says "unable to reach [network name].") However, when I click on the gear icon in the upper right hand corner, it brings me to a page that says "Unable to connect" "There may be a connection issue".

I have updated all the Google apps I can, unplugged my Chromecast, restarted my router, plugged my Chromecast back in, waited for the light to turn white. I have done everything except changing the wifi band and factory reset.

If I factory reset and still can't get settings to work, then I won't be able to use my Chromecast at all. So I can't do that.

I can't change the wifi band because Xfinity won't let me change the band for *just* my Chromecast.

I need to know if these are the only two options to fix my problem. Or do I need a new Chromecast?

Re: Chromecast settings won't load

GarrettDS — Wed, 26 Jan 2022 22:05:11 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I'm sure this issue can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS

Re: Chromecast settings won't load

Jeran — Mon, 31 Jan 2022 22:03:25 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast settings won't load

Jeran — Thu, 03 Feb 2022 22:19:37 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast settings won't load

Jeran — Fri, 04 Feb 2022 22:31:20 GMT

Hey there!

We haven't heard back from MoonChild02, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Garrett!

Best regards,
Jeran