topic Re: Audio issue via Netflix , in Streaming

Audio issue via Netflix ,

glennthommo — Fri, 28 Jan 2022 09:29:07 GMT

Hi all,

I have a simple request, set up a new CCwGTV in my media roon ,via a projector ,and Ihad to purchase a HDMI audio splitter with an optical cable to my vintage Sony receiver that does not have any HDMI ports, It works great on all our local channels , YouTube , etc , but when browsing the Netflix app , audio is fine for the trailers etc but as soon as I want to play the actual movie there is no audio ? Some Netflix shows are in 5.1 whatever that is and zero sound , but some without the 5.1 sign , I have sound , Very frustrating to say the least . Ive read numerous posts saying that its a Google issue ? Any HELP ! would be great , thanks again , Thommo.

Re: Audio issue via Netflix ,

djtetei — Sat, 29 Jan 2022 20:46:19 GMT

Netflix uses Dolby Digital Plus audio format to deliver the multichannel audio soundtracks.

You need an AV receiver with Dolby Digital Plus decoder built-in.

In your case, if you still want to use your current AV receiver, when watching Netflix content, always select the stereo audio stream.

Re: Audio issue via Netflix ,

glennthommo — Sun, 30 Jan 2022 09:02:31 GMT

Hi mate, thanks for the advice , gave it ago but being not up to tech stuff I really didn't know what I was doing . So I logged into the Google TV settings , went to the sound tab, turned off the Automatic switch and changed to the Mannual one , turned off the Dolby Atmos and Dolby Digital Plus selections and left the Dolby Digital one on , and hey presto , I have sound watching Netflix movies,

Thanks again bud Thommo.

Re: Audio issue via Netflix ,

Jeran — Thu, 03 Feb 2022 16:49:38 GMT

Hey there glennthommo,

I'm glad to hear you were able to fix those Netflix sound issues! I appreciate you coming back with what worked for you, that may help someone in the future. Did you have any other questions or concerns we could address?

Best regards,

Jeran

Re: Audio issue via Netflix ,

glennthommo — Fri, 04 Feb 2022 07:17:05 GMT

No all good mate, I 'll prob get a nice sound bar later , so at least I know the process to get it working correctly.

Thanks again , Glenn

Re: Audio issue via Netflix ,

Jeran — Fri, 04 Feb 2022 16:47:35 GMT

Sounds good! In that case, I'll go ahead and lock up the thread. If you run into any more issues in the future, feel free to create a new thread.

Thank you for your help, djtetei!

Best regards,

Jeran