topic Re: Nest Cust Service Rep issue in Home Automation

Nest Cust Service Rep issue

JimDV — Sun, 13 Nov 2022 12:34:47 GMT

I wasted 1 hour, & 23 minutes on the phone with a rep named Bianca on 11-12. Needed to reset my schedule. She could only read from her screen it seems. She was trying, so I stayed with her until my nest shut down with low battery. My bad, as I let her her take me through the same steps several times thinking I was doing something wrong .She needs more training and needs to learn when to escalate to a rep who actually knows the product. I never got a feedback survey from her .In the past my experiences were all good.

Re: Nest Cust Service Rep issue

Mlabrador — Mon, 14 Nov 2022 20:01:19 GMT

Hi JimDV,

I'm sorry that you had to go through this and I understand how you feel. Could you please provide me the case number so I can take a look into this?

Best,

Nikki

Re: Nest Cust Service Rep issue

JimDV — Mon, 14 Nov 2022 20:35:10 GMT

I got a reply from Nest CS. All good now. Thanks

Re: Nest Cust Service Rep issue

Mlabrador — Tue, 15 Nov 2022 01:31:42 GMT

Hi JimDV,

Thanks for the update. We will consider this thread as complete and will close now. Feel free to create a new thread if you need more help.

Best

Nikki