topic Re: thermostat not working after reset in Home Automation

thermostat not working after reset

Deanna2 — Wed, 09 Nov 2022 19:58:07 GMT

hi could someone please help me out x I've got the nest Thermostat and have reset it error and now can't get into the menu screen 🙈 x All I'm getting is the G logo or a home in a rectangle and can't go no further with this. Tried everything on Google but no joy

Re: thermostat not working after reset

MrVacca — Wed, 09 Nov 2022 20:17:44 GMT

Hi @Deanna2 - In the Google Home app, are you able to search for a new device to find the thermostat? You might need to have to remove it from your home and do a factory reset in order to find it again.

Hope this helps!

Re: thermostat not working after reset

Deanna2 — Wed, 09 Nov 2022 22:08:54 GMT

Thank you for your response x I don't use the Google home app, just the nest app. but will give that a go x if that fails is there anything else I can do?

Re: thermostat not working after reset

MrVacca — Thu, 10 Nov 2022 14:31:27 GMT

I think using the Home app should hopefully be the fix but keep me posted and I can try some other troubleshooting steps based on where/if you get stuck.

Re: thermostat not working after reset

Deanna2 — Sat, 12 Nov 2022 14:43:51 GMT

Hi Mr vacca,. No the problem hasn't been solved. I've tried on both the nest app and the home app but to no joy at all

Re: thermostat not working after reset

Jake — Tue, 15 Nov 2022 19:02:41 GMT

Hey there,

Thanks so much MrVacca for the helpful replies.

I wanted to follow up and see if I could be of any help. If your device is stuck during startup, I would try following the steps in the article here. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: thermostat not working after reset

Jake — Fri, 18 Nov 2022 18:49:37 GMT

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: thermostat not working after reset

Jhonleanmel — Sat, 19 Nov 2022 19:31:56 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel