topic Re: Philips Hue stopped working with Google Home in Home Automation

Philips Hue stopped working with Google Home

JanMac — Sun, 06 Nov 2022 23:36:29 GMT

Hi,

I'm hoping someone will be able to help me on here. I've had two Phillips Hue lights in my bedroom (without a Bridge) that have worked fine with my Google Home for over a year until a week or so when they stopped responding to voice commands. They've always worked fine in the Hue app.

I've deleted the lights from my Google Home, I've reset them and reinstalled them on the Hue app. They work completely fine there. Their software is up to date as well.

Google Home can find them after I make them discoverable in the Hue app. They blink when I click on them. (They do not have the names I gave them in the Hue app though?) When I then click "set up" and "connect", I get a message saying simply "Something went wrong".

I really don't understand why this won't work when Google Home worked fine with them in the past and I can still control them in the Hue app.

Any advice? Thanks!

Re: Philips Hue stopped working with Google Home

Juni — Fri, 11 Nov 2022 16:05:20 GMT

Hi JanMac,

Thanks for posting and for being a step ahead of us.

This is not the experience that we wanted you to have, let me help you out. You can delete Philips Hue lights directly from your Google account using these links below, then attempt to relink them.

https://goo.gle/2UN4axN

https://goo.gle/36PBnwO

Keep me posted.

Thanks,

Juni

Re: Philips Hue stopped working with Google Home

Azarco — Mon, 14 Nov 2022 18:09:31 GMT

Hey there,

Checking back in if the suggested steps above help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,

Alex

Re: Philips Hue stopped working with Google Home

Azarco — Tue, 15 Nov 2022 18:27:39 GMT

Hello JanMac,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,

Alex

Re: Philips Hue stopped working with Google Home

JanMac — Tue, 15 Nov 2022 20:18:34 GMT

Thanks! Please don't close this thread. I've been travelling and on my way home now. Will try your suggestions tomorrow.

Re: Philips Hue stopped working with Google Home

Azarco — Tue, 15 Nov 2022 21:40:30 GMT

Hi there,

Thanks for letting us know. We'll be waiting for your update.

Best,

Alex

Re: Philips Hue stopped working with Google Home

Juni — Sat, 19 Nov 2022 21:35:05 GMT

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Philips Hue stopped working with Google Home

Dan_A — Sun, 20 Nov 2022 21:53:56 GMT

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan