topic Re: Nest Camera with Floodlight Wired in Home Automation

Nest Camera with Floodlight Wired

MarcH2 — Tue, 08 Nov 2022 16:44:01 GMT

I recently purchased a Nest camera with floodlights. Like everyone else, I too was disappointed that I could not add this device to my nest account. However, I have noticed that ever since the new camera with floodlight was installed, the audio portion continually lags while viewing through the google home app. You can hear the sound for a moment, then nothing. This cycle continually repeats itself to the point it is maddening. Meanwhile the cameras are all displaying a picture. I can open the Nest app and the audio/visual display works well, but I cannot add the camera to this app, rendering it relatively useless. I've also noticed that the same lagging begins to effect other apps on my phone, causing me to restart the device after I have viewed any video in the home app. It seems like closing the app does not sever the connection.

Re: Nest Camera with Floodlight Wired

MplsCustomer — Tue, 08 Nov 2022 17:05:52 GMT

@MarcH2

I'm just another Google Nest customer, but the audio lag you're reporting--especially affecting your other apps--sounds quite strange. Our Google Nest Camera (Battery)--which is quite similar--does not exhibit those symptoms.

The newer cameras do NOT appear in the Google Nest app. However, Google Nest has a preview version of https://home.google.com that went live a week ago and includes all of our cameras.

And they've announced an upcoming upgrade to the Google Home app. I don't know whether that will add Nest app functionality to the Google Home app for our older cameras, but I really hope so. We're tired of having to use 2 apps for our cameras.

https://www.googlenestcommunity.com/t5/Blog/Recap-Introducing-the-new-Google-Home-app-and-Nest-devices/ba-p/251176

Re: Nest Camera with Floodlight Wired

MarcH2 — Tue, 08 Nov 2022 17:43:19 GMT

The preview version you sent appears to work well. Audio and video stream without interruption. I still get audio cutting in and out in a cyclical pattern when I go through the google home app. I will remain patient and see what is to come. Thanks!

Re: Nest Camera with Floodlight Wired

MplsCustomer — Tue, 08 Nov 2022 18:20:05 GMT

@MarcH2

Sometimes you can resolve Google Home app glitches by deleting and reinstalling the Google Home app. We had to do that on one of our iPhones when we stopped getting notifications on just one phone. You don't lose any setting; after reinstalling, you just log back in.

Re: Nest Camera with Floodlight Wired

janthadeus — Mon, 14 Nov 2022 02:12:07 GMT

Hi folks,

Cool, I’m glad to hear that using the Home web app works well with your Nest Camera with Floodlight’s audio and video stream. If you still need help. Don't hesitate to reach back if you do.

I appreciate the help here, MplsCustomer

Thanks,

Re: Nest Camera with Floodlight Wired

janthadeus — Thu, 17 Nov 2022 02:29:19 GMT

Hey MarcH2,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Nest Camera with Floodlight Wired

MarcH2 — Thu, 17 Nov 2022 11:43:23 GMT

When I access the cameras through the home app I still get choppy audio. When I close the app other apps on my phone become sluggish and requires a reboot. I have no idea what to do so decided to wait to see if smarter people produce updates that remedy the problem.

Re: Nest Camera with Floodlight Wired

janthadeus — Sun, 20 Nov 2022 00:13:47 GMT

Hi there,

Sounds good! Keep me posted.

Thanks,

Re: Nest Camera with Floodlight Wired

janthadeus — Tue, 22 Nov 2022 00:27:49 GMT

Hey there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: Nest Camera with Floodlight Wired

janthadeus — Wed, 23 Nov 2022 00:56:51 GMT

Hello there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,