topic Re: Voice control blocked by profile screen in Home Automation

Voice control blocked by profile screen

Nkperetti — Fri, 11 Nov 2022 01:06:33 GMT

I have netflix, hulu, disney and others accounts lined to my chromecast. When using my google devices to send a voice comand like "play mickey mouse clubhouse on disney plus on livingroom tv" the controler swtiches to the app but is blocked by the "select your profile screen".

Is there a way to set a default profile or voice control the profile selection?

Re: Voice control blocked by profile screen

Juni — Tue, 15 Nov 2022 16:00:17 GMT

Hi Nkperetti,

Thanks for posting here in the Google Nest Community.

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Try to unlink and relink the video service and during the relink process it will ask which profile would you like to use. If you have other home members that wish to use their profile too you can do the same thing on their Google Home app from their phones.

Check these steps:

Unlink streaming apps

Make sure your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
Open the Google Home app.
Tap the plus icon Videos.
Select a streaming service, then tap Unlink Unlink account to confirm the customer wants to unlink the video app account from their Google Account.
Note: The customer loses the ability to use voice commands to cast the streaming service on a supported display.

Link streaming apps

Make sure your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
Open the Google Home app.
Tap account (your initial or your profile picture).
Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon choose another account or Add another account .
Go back to the home screen.
Tap the plus icon Video.
Choose a video streaming service, then tap Link Link Account.

Let me know how it goes.

Thanks,

Juni

Re: Voice control blocked by profile screen

Juni — Fri, 18 Nov 2022 16:03:11 GMT

HI there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Voice control blocked by profile screen

Juni — Sat, 19 Nov 2022 16:06:23 GMT

Hi Nkperetti,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni