topic Re: Google Hello Door Bell Not Connecting to Google Mesh Wifi in Home Automation

Google Hello Door Bell Not Connecting to Google Mesh Wifi

jmitchellgears — Fri, 11 Nov 2022 12:13:16 GMT

Hello, I've been running my new Google Nest Doorbell (Battery) for a year now and it's been fine. recently I changed my router over to Google Mesh WiFi (which works great) When I tried to reconnect the doorbell it fails after saying connecting to joining device.

I have already tried resetting the doorbell and the wifi but have had no success.

thanks

Re: Google Hello Door Bell Not Connecting to Google Mesh Wifi

Juni — Tue, 15 Nov 2022 15:00:54 GMT

Thanks for posting here in the Google Nest Community.

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. A few things: how far is the camera from the router? Can the doorbell find other Wi-Fi networks? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Check this helpful link.

Keep me posted.

Thanks,

Juni

Re: Google Hello Door Bell Not Connecting to Google Mesh Wifi

Juni — Fri, 18 Nov 2022 15:36:11 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: Google Hello Door Bell Not Connecting to Google Mesh Wifi

jmitchellgears — Fri, 18 Nov 2022 17:54:00 GMT

Hi team, sorry factory rest sorted the problem. Many thanks

Re: Google Hello Door Bell Not Connecting to Google Mesh Wifi

Juni — Fri, 18 Nov 2022 18:10:51 GMT

Hi jmitchellgears

I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.

Thanks,

Juni