topic Re: Curtains not working as previously in Home Automation

Curtains not working as previously

Alaabustami — Sun, 13 Nov 2022 06:31:17 GMT

Hello…I’ve got the smart life app that I use to control the lights curtains etc….

this app is of course connected to the Google home app.

recently when I say open curtains the nest device replies with “sorry I didn’t understand "

I have to say switch on curtain for the curtain to open

previously everything used to work as normal

any idea what happend and how do I get it back as before??

thank you

Re: Curtains not working as previously

Juni — Sat, 19 Nov 2022 22:28:30 GMT

Hi Alaabustami,

Thanks for posting here in the Google Nest Community.

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. A few things: were there any recent changes made before the issue started? Which Nest speaker? Could you check the my activity section in your Google Home app and check the command that got registered when it did not work? You can take a screenshot of it and send it to us. Check the details below.

Check your Google Assistant activity history

Open the Google Home app .
At the top right, tap your account.
Tap My Activity .

Below are the steps on how to upload a photo:

Start a new post.
Click Insert Image.
Choose an image source location.
Follow the on-screen instructions

Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Looking forward to your response.

Thanks,

Juni

Re: Curtains not working as previously

Alaabustami — Sat, 19 Nov 2022 22:04:47 GMT

thank you for your reply...

no changes had been made prior to the problem.... the nest speakers are the nest mini and google nest hub.

this is when it was workingthis is when it started saying it is not supportedthis is after unlinking smart life and relinking it again again

Re: Curtains not working as previously

Juni — Sat, 19 Nov 2022 22:52:53 GMT

Hi there,

Thanks for the response. To further isolate the issue, create a new home and move your Nest Mini and Nest Hub there then unlink your curtains from the current home and relink it to the new one. Check this helpful link.

Keep me posted.

Regards,

Juni

Re: Curtains not working as previously

Juni — Tue, 22 Nov 2022 22:55:38 GMT

Hi Alaabustami

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Best,

Juni

Re: Curtains not working as previously

Alaabustami — Tue, 22 Nov 2022 23:01:30 GMT

hey juni

I will try what you said last and update you on what happens…hope it works..,fingers crossed!

thank you

alaa

Re: Curtains not working as previously

Princesss — Wed, 23 Nov 2022 02:40:52 GMT

Hi Alaabustami,

Thanks for updating us. Glad to know that it's now working. I'll keep this thread open for 3 more days so you can monitor its behavior and update this thread.

Best,

Princess

Re: Curtains not working as previously

Alaabustami — Wed, 23 Nov 2022 06:01:16 GMT

Hello princess

I still have tried it to see if it works… please keep the thread open the problem hasn’t been resolved yet.

thank you

alaa

Re: Curtains not working as previously

Princesss — Thu, 24 Nov 2022 23:56:59 GMT

Hi Alaabustami,

Chiming in-- have you noticed any changes on its behavior for the past 3 days? Let us know so we can check what's the best steps to try.

Best,

Princess

Re: Curtains not working as previously

Alaabustami — Fri, 25 Nov 2022 07:39:17 GMT

i tried it and it didnt work what i also noticed was this....when i clicked on the curtain ......it didnt give me the option of open and close..

Re: Curtains not working as previously

Alaabustami — Fri, 25 Nov 2022 07:42:46 GMT

I’ve tried what u said and it still hasn’t worked

Re: Curtains not working as previously

Alaabustami — Fri, 25 Nov 2022 07:43:51 GMT

i noticed this as well....when i click on the curtain device.....i cant open and close it

Re: Curtains not working as previously

Princesss — Wed, 07 Dec 2022 02:12:42 GMT

Hi Alaabustami,

Thanks for trying the steps. Can you confirm if there are other home automation devices connected to your Google Nest speakers? Are they working good?

Best,

Princess

Re: Curtains not working as previously

Alaabustami — Wed, 07 Dec 2022 12:07:02 GMT

Yes all is working perfectly…except the curtains

Re: Curtains not working as previously

Alaabustami — Wed, 07 Dec 2022 12:13:41 GMT

Yes all is working perfectly except the curtain

Re: Curtains not working as previously

Princesss — Sat, 10 Dec 2022 00:26:34 GMT

Hi Alaabustami,

Thanks for clarifying. Have you already contacted the manufacturer of your automated curtains?

Best,

Princess

Re: Curtains not working as previously

Princesss — Tue, 13 Dec 2022 00:44:06 GMT

Hi Alaabustami,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Curtains not working as previously

Alaabustami — Tue, 13 Dec 2022 09:48:50 GMT

Yes I have contacted him…the smart life automated home app is working perfectly…he said it has to do with the Google home app and he doesn’t know the solution

Re: Curtains not working as previously

Princesss — Tue, 20 Dec 2022 03:12:57 GMT

Hi Alaabustami,

Thanks for the update. Could you please provide any screenshot of what you see every time you link your curtains? Also, is it possible for you to try a different phone to see if this would make any changes.

Best,

Princess

Re: Curtains not working as previously

Princesss — Fri, 23 Dec 2022 04:59:03 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess