topic Re: Google Home App issues with Remote (iOS) in Home Automation

Google Home App issues with Remote (iOS)

TheProfeasor — Tue, 08 Nov 2022 02:14:39 GMT

Hey all,

since updating to the newest version of iOS, The remote feature in the Google Home app no longer works. I am unable to control my chrome cast tv now. I used to use it with the compatible remote but that stopped working. Now with the app I get an error message saying “full remote unavailable. Please make sure your streaming device has the latest software”. Both my device (Chromcast TV 4K) and phone are up to date. The remote works fine on my android device but neither mine or my wife’s iPhone now. Have uninstalled and reinstalled the app and have reset all the devices but no luck. Please advise.

Re: Google Home App issues with Remote (iOS)

BengaliPrince — Thu, 10 Nov 2022 03:45:08 GMT

I have the exact same problem. The problem resolves itself if I uninstall and reinstall the remote app on Google tv. But the problem comes back within the day or a day later. It’s extremely frustrating and not expected from a company like Google.

Re: Google Home App issues with Remote (iOS)

TheProfeasor — Thu, 10 Nov 2022 03:51:07 GMT

So inside the tv there is a way to uninstall the remote? Not through the home app on the phone? Sorry if this is a dumb question.

Re: Google Home App issues with Remote (iOS)

BengaliPrince — Thu, 10 Nov 2022 04:05:06 GMT

Check for all apps and then there is a remote. Uninstall updates and reinstall, then relaunch google home, the remote there works for chrome cast. But for a temporary while.

Re: Google Home App issues with Remote (iOS)

Juni — Thu, 10 Nov 2022 15:54:22 GMT

Hi folks,

Thanks for posting here in the Google Nest Community.

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. A few things: what is the make and model of the TV that has the built-in Chromecast? If it's a separate Chromecast device plugged into the TV, which is it? What model iPhone are you using?

You can both use another iPhone or Android phone to isolate the issue, then let us know the result by posting to this thread.

Thanks,

Juni

Re: Google Home App issues with Remote (iOS)

BengaliPrince — Thu, 10 Nov 2022 15:58:14 GMT

Mine is a Panasonic TV with google chrome cast plugged in.
iPhone 13 Pro Max running iOS 16.1 (latest stable).

all updates are in place. Have tried resets, offloading apps, resetting apps, clearing cache, have called Apple too. They say that Google has to solve the issue.

Re: Google Home App issues with Remote (iOS)

TheProfeasor — Thu, 10 Nov 2022 17:15:09 GMT

Thanks. This seemed to work for me for now. Appreciate it.

Re: Google Home App issues with Remote (iOS)

TheProfeasor — Thu, 10 Nov 2022 17:16:34 GMT

Hey! It’s the Chromcast with Google TV 4K version. The one with the dongle plugged into the TV with the remote. My iPhone is a 14 Pro Max running iOS16

Re: Google Home App issues with Remote (iOS)

BengaliPrince — Thu, 10 Nov 2022 17:21:13 GMT

But the issue returns. This is just a temporary fix. Can we get a more permanent solution from Google?

Re: Google Home App issues with Remote (iOS)

TheProfeasor — Thu, 10 Nov 2022 18:52:37 GMT

It worked initially for me but now it’s back to not working just like it was said.

Re: Google Home App issues with Remote (iOS)

Juni — Thu, 10 Nov 2022 20:36:27 GMT

Hi folks,

Thanks for the response. Could you send us a screenshot showing the message that you are getting? Below are the steps on how to upload a photo:

Start a new post.
Click Insert Image.
Choose an image source location.
Follow the on-screen instructions

Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Looking forward for your responses.

Best,

Juni

Re: Google Home App issues with Remote (iOS)

BengaliPrince — Thu, 10 Nov 2022 21:41:35 GMT

I cannot find the new post option. Please help with that

Re: Google Home App issues with Remote (iOS)

Juni — Thu, 10 Nov 2022 22:37:11 GMT

Hi BengaliPrince,

Let me help you. New post is when you reply to the topic. There should be option to attach an image in the message box.

Regards,

Juni

Re: Google Home App issues with Remote (iOS)

BengaliPrince — Thu, 10 Nov 2022 22:44:00 GMT

Is this option not available on a phone browser?

Re: Google Home App issues with Remote (iOS)

Juni — Fri, 11 Nov 2022 21:12:13 GMT

Hi there,

Thanks for the response. If you are not able to do it using your phone you can use a laptop or a PC instead.

Cheers,

Juni

Re: Google Home App issues with Remote (iOS)

BengaliPrince — Sat, 12 Nov 2022 15:02:50 GMT

Google Home-Google Chromecast error

This is the error message

Re: Google Home App issues with Remote (iOS)

Juni — Sat, 12 Nov 2022 22:57:45 GMT

Hi there,

Thanks for the image. We will check this with the team and give you updates as soon as possible.

Regards,

Juni

Re: Google Home App issues with Remote (iOS)

BengaliPrince — Sat, 12 Nov 2022 23:00:09 GMT

Also when it works, the remote loads extremely slowly and the google home needs to be refreshed each time I reopen the app. That’s a real pain too. Like the regular remote is straight away ready when you want to use it. You don’t need to perform a 100 steps to get it to just work.

Re: Google Home App issues with Remote (iOS)

Juni — Tue, 15 Nov 2022 21:24:37 GMT

Hi BengaliPrince,

Thanks for the response. Could you uninstall and reinstall your Google Home app, then check if it will work now?

Looking forward to your response.

Thanks,

Juni

Re: Google Home App issues with Remote (iOS)

BengaliPrince — Tue, 15 Nov 2022 21:26:05 GMT

I have done this several times. It resolves for a bit but comes back very soon.