topic Re: Security Pin in Home Automation

Security Pin

Timmmmah — Wed, 16 Nov 2022 18:40:11 GMT

I have a door lock that requires a security pin. I don't have google assistant voice enabled but are trying to enable thru the home app calling google assistant inside. I thought this was allowed before but can't seem to enable it.

I have tried

Hey Google, Unlock front door <some #s>

If its not can we get a command to enable it.

Re: Security Pin

janthadeus — Tue, 22 Nov 2022 03:53:02 GMT

Hi Timmmmah,

Gotcha — thanks for trying. Here are some things you can say to Google Assistant:

"Hey Google, is the [location name] door locked?"
"Hey Google, lock the [location name] door."
"Hey Google, make sure my [location name] door is locked."

Note: Be sure to say the name or location you gave your lock when you set it up. To find this info, open the Nest app and check the label beneath your Nest × Yale Lock.

When using voice commands, keep in mind: You can’t unlock your door using voice commands. This is a safety precaution to help prevent an unauthorized person from unlocking your door with their voice. Learn How to lock and unlock the Nest × Yale Lock. Make sure your door is closed when you tell Google Assistant to lock your door. The Nest × Yale Lock can only turn the deadbolt. It won’t close the door for you.

Let me know how it goes.

Thanks,

Re: Security Pin

Timmmmah — Tue, 22 Nov 2022 06:28:06 GMT

i can choose my own safety. If google won't support this then they won't be able to track my data.

Re: Security Pin

janthadeus — Wed, 23 Nov 2022 05:43:52 GMT

Hey there,

Understood — your security is our top priority, rest assured that we don’t have capability to access your account. I'd like to make sure that we cover all the bases, do you have any other questions or concerns?

Regards,

Re: Security Pin

Timmmmah — Thu, 24 Nov 2022 05:16:49 GMT

Why can't we do: "Hey Google, lock the [location name] door, pin [pin]."? Or something like that in one command?

Re: Security Pin

janthadeus — Tue, 29 Nov 2022 00:40:59 GMT

Hey there,

Good question, Google Assistant can only do one command at a time and it’s limited to ensuring that your door is locked. Unlocking or command of the PIN isn't supported. Have a look at this article and let us know if you need more help: Use Google Assistant with Nest products.

Best,

Re: Security Pin

janthadeus — Thu, 01 Dec 2022 01:13:53 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best regards,

Re: Security Pin

aatienza — Fri, 02 Dec 2022 03:13:28 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help here, JT.

Thanks,

Archie