topic Re: Indoor carmera in Home Automation

Indoor carmera

Hienle — Wed, 16 Nov 2022 18:51:31 GMT

I have indoor camera I see the moments but can’t hear my son talking . Can someone help

Re: Indoor carmera

janthadeus — Wed, 23 Nov 2022 02:07:37 GMT

Hi Hienle,

I’m sorry for the trouble here. No worries, we’ll sort this out — a few questions: when did the issue start? Has the camera been exposed to outdoor weather? Has the camera suffered any drops or impacts? Is the camera exposed to direct sunlight for extended periods of time? Also, is the camera in a case or housing?

Here are the troubleshooting steps you can try:

Verify that the audio settings on your Nest app is correct
- On the Nest app, tap the doorbell or camera > Settings, and set the Microphone on.
When applicable, adjust the volume slider until you’re satisfied with the audio.
Restart your camera.
- Unplug it from the power outlet, wait for 60 seconds. Then, plug it back in.
Confirm if the audio issue happens on other mobile devices or computers.

Let me know how it goes.

Thanks,

Re: Indoor carmera

janthadeus — Sun, 27 Nov 2022 06:06:47 GMT

Hey there,

It's me again. I want to make sure you're all good — did those steps work?

Regards,

Re: Indoor carmera

janthadeus — Mon, 28 Nov 2022 06:16:02 GMT

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,