topic Re: Why does my google nest audio not update firmware? in Home Automation

Why does my google nest audio not update firmware?

Ivan24 — Sun, 06 Nov 2022 09:12:00 GMT

Hi all, a quick question. Current firmware on my google nest audio is 299498 (I currently experience the frequent connection loss both thru wifi and bluetooth). I noticed that the latest production firmware is 313652. So why does my device not update (and a forced update seems not possible). Any views or ideas? I hope the update fixes the annoying issue. Thanks all.

Re: Why does my google nest audio not update firmware?

MplsCustomer — Sun, 06 Nov 2022 18:24:29 GMT

@Ivan24

As customers, we have no control over when or how Google Nest pushes out firmware updates. One of our Nest Hubs is on a much older firmware version than the others, and rebooting it does not trigger an update.

Re: Why does my google nest audio not update firmware?

Juni — Thu, 10 Nov 2022 15:35:48 GMT

Hi folks,

@MplsCustomer, thanks for the help.

@Ivan24, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Thanks,

Juni

Re: Why does my google nest audio not update firmware?

Ivan24 — Fri, 11 Nov 2022 09:00:10 GMT

Hi Juni, well, indeed I got the answer that there’s nothing we can do - so bug remains and we as customers are left without support from Google …

Re: Why does my google nest audio not update firmware?

Juni — Fri, 11 Nov 2022 20:49:09 GMT

Hi there,

Thanks for the response and sorry to hear about the trouble. You can do a full reset and set up your Nest Audio as a new device, then observe if the issue will happen again.

Keep me posted.

Regards,

Juni

Re: Why does my google nest audio not update firmware?

Ivan24 — Sat, 12 Nov 2022 09:05:02 GMT

Hi Juni, did that already twice, and it does not solve the issue.

Re: Why does my google nest audio not update firmware?

Dan_A — Sun, 13 Nov 2022 01:53:27 GMT

Hi Ivan24,

Hats off to you in doing all the steps required of you. There's just one more series of steps we need you to do. Let's see if the update will push through if your Nest Audio is locked onto another phone's hotspot. You may need to do a factory reset again to revert it back to its default and original state, and you need to have 2 mobile phones. One is what you'll use to set up your speaker and the other is where you connect it to. Be advised that both your phones must be connected before you set up your speaker. Let's take this home.

Cheers,

Dan

Re: Why does my google nest audio not update firmware?

aaronnoraa — Mon, 14 Nov 2022 13:41:02 GMT

Just wanted to join in on this as I'm having the same issue, after speaking to Google UK support there is still no solution - I also unfortunately don't have access to 2 mobile phones to try this fix - any help would be greatly appreciated

Re: Why does my google nest audio not update firmware?

Dan_A — Mon, 14 Nov 2022 18:22:24 GMT

Hi folks,

@Ivan24, since you already did the factory reset, try now the steps I provided above which is to connect it to another phones hotspot.

@aaronnoraa, I'm sorry to hear that you also had to go through this firmware concern but I need you to do a full reset and set up your Nest Audio as a new device. Observe afterwards. By the way, is it only happening on your Nest Audio or on other devices as well? If yes, what are those?

I would also need to have your Nest speakers firmware version, click this link.

Keep me posted.

Best,

Dan

Re: Why does my google nest audio not update firmware?

aaronnoraa — Tue, 15 Nov 2022 12:25:06 GMT

Hi Dan,

Thanks for the quick response, I've been in touch with google last week and did a thorough run through on Saturday over the phone rebooting, setting up as new etc, then waiting for 24hours to check updates to no avail.

This is just happening on my one device (google nest audio) - I have been using it as a stereo pair for a month before I had issues. I purchased this device on 4.10.22 whilst the working one I purchased in Jan 2021.

I've noted the speaker's firmware details here:

System Firmware version: 299498

Cast Firmware: 1.56.299498

My operational Nest Audio speaker, which I've noticed has the latest update (1st Nov 2022) is as follows:

System Firmware version: 313652

Cast Firmware: 1.56.313652

Cheers,
Aaron

Re: Why does my google nest audio not update firmware?

Ivan24 — Tue, 15 Nov 2022 15:23:08 GMT

@Dan: thanks for the reply, but this is very cumbersome and it is my viewpoint that a customer should not go thru all these hassles to get the item he bas purchased working. Google should come with a solution (and it is very painful that since 2 years+ this issue has been known, this still is not solved - this is not respectful to customer, whatever the size of google may be).

@aaronnoraa: seems that your speaker has been updated to the latest firmware - are you still experiencing the drop-outs? Could you let us known? Thanks.

Re: Why does my google nest audio not update firmware?

aaronnoraa — Wed, 16 Nov 2022 07:44:47 GMT

Sorry if it wasn't clear from my post, but the speaker I'm having difficulty with is the one that is not the latest Firmware - the one with the latest is behaving great and is my best friend.

I'm not able to trigger an update for this one speaker, which seems to be causing my problem

Re: Why does my google nest audio not update firmware?

Ivan24 — Wed, 16 Nov 2022 13:00:59 GMT

Thk aaronnoraa - so my guess was right, the new firmware seems to solve the annoying issue ... but one cannot force the firmware on one's on device ... so the annoying issue remains until google decides to push the update to one's device ... whenever that may be ...

Re: Why does my google nest audio not update firmware?

Dan_A — Sun, 20 Nov 2022 20:37:49 GMT

Hi folks,

Apologies for the late reply.

@aaronnoraa, you mentioned that you have spoken with a tech support, have they given you a case ID that I can check to know where we stand?

@Ivan24, I'll just wait for aaronnoraa reply so that we would know what steps to take next. In the meantime I gotta ask, what phone are you using when setting your Nest Audio back up?

Keep me posted.

Best,

Dan

Re: Why does my google nest audio not update firmware?

aaronnoraa — Sun, 20 Nov 2022 20:49:44 GMT

Hi @Dan_A no worries, it's now playing music and synced as a stereo pair! I reset my router twice and rebooted/ reset speaker and waited a day with it connected to the wifi - it downloaded a software update twice. It looks it its still the same firmware + software as before and I'm not able to use it with Google TV without significant delay (even with the delay correction in use).

So, its now playing music again after router reset and 2 updates, but Bluetooth sync is still way off.

Here is the case ref number 3-2519000032945

Appreciate the help with this, so thanks for sticking with it!

Re: Why does my google nest audio not update firmware?

Dan_A — Sun, 20 Nov 2022 21:28:20 GMT

Hi aaronnoraa,

My pleasure! Appreciate the effort and time. Let me check on the case and see what we can get from it. I'll get back to you soon.

Cheers,

Dan

Re: Why does my google nest audio not update firmware?

Ivan24 — Tue, 22 Nov 2022 11:16:14 GMT

Hi Dan_A, I'm using an iPhone 12. Some time ago, where the bluetooth link was once again broken, I could not reconnect with the iPhone but also not with an android device, so the issue is not linked to the firmware 'environment'.

Re: Why does my google nest audio not update firmware?

Dan_A — Tue, 22 Nov 2022 19:45:00 GMT

Hi folks,

@aaronnoraa, I saw the case that you gave me and it's a great idea to continue your conversation there since you're already in contact with them. There is just certain information that cannot be disclosed in the Community in which you can give to them since you're talking with each other one on one.

@Ivan24, updates are done not all at once but through a series of updates, and thank you for your patience. About your bluetooth concern, whey you say could not reconnect, is it about reconnecting to your Nest speakers via bluetooth? Could you tell me more about it?

Thanks,

Dan

Re: Why does my google nest audio not update firmware?

Ivan24 — Thu, 24 Nov 2022 10:36:57 GMT

Hi Dan_A, with "reconnecting" I mean the following: iPhone first connects indeed via bluetooth with the Nest audio devices. Next, after some time (sometimes this can take 15 mins, on other occasions 45 mins etc), the connection is lost. When that happens, no connection can be established any more. This is both when I try to get the connection through the iPhone, as well as when I launch the connection through the google home app. On my iPhone I get the message "no connection is possible", even when I launch the connection via de google home app as well; both devices simply do not connect.

Re: Why does my google nest audio not update firmware?

tamanaco — Sat, 26 Nov 2022 15:41:01 GMT

On the same boat... Both of my Nest Audio Speakers have been stuck on firmware 1.56.299498 for a while - They're also registered in the Beta "Preview" program. The Preview and Production versions are currently at the same firmware release 1.56.313652, but my speakers won't update. I tried factory resetting the Speakers, but the update during the setup process is never performed. Also, in case there's an interoperability issue that's preventing the update, my other devices in the Preview program: Google Home Classic + two Minis are at firmware release 1.56.324896 and my Nest Hub and Nest Hub Max are at 8.20220713.2.194056 - Cast 1.63.324740