topic Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working in Home Automation

Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

NestNewbie7 — Fri, 25 Nov 2022 14:48:55 GMT

I installed a Nest Hello Doorbell with a Hampton bay chime ( https://www.homedepot.com/p/Hampton-Bay-Wireless-or-Wired-Doorbell-Chime-Dark-Oak-Wood-with-Silver-Insert-HB-7625-03/304225381).

The electronic chime won't ring.

Voltage to the Google nest chime is at 19V
I have set the indoor chime switch to "ON"

I also added a diode to the chime box ( Not in the nest doorbell) between Front and Transformer.

What am I doing wrong ?

Pls suggest.

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

NestNewbie7 — Fri, 25 Nov 2022 15:12:43 GMT

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

MplsCustomer — Fri, 25 Nov 2022 16:53:53 GMT

@NestNewbie7

I'm not sure why you're adding a "diode". Did you connect the "chime connector" that came with your Google Nest Hello Doorbell? Under "Chime Duration" in the doorbell settings in the Google Nest app, did you turn on "Do you have an electronic chime"? You can also play with the chime duration setting.

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

NestNewbie7 — Fri, 25 Nov 2022 17:53:27 GMT

@MplsCustomer,

I'm not sure why you're adding a "diode". - It was recommended for continuous flow of electricity for the chime to ring. I bought this house and they had this set up for another video camera.

Did you connect the "chime connector" that came with your Google Nest Hello Doorbell? - Yes, pls check the picture in the above post.

Under "Chime Duration" in the doorbell settings in the Google Nest app, did you turn on "Do you have an electronic chime"? - Yes, it's an electronic chime and I have adjusted the chime duration accordingly.

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

MplsCustomer — Fri, 25 Nov 2022 18:26:16 GMT

@NestNewbie7

I'm just another Google Nest customer and not an electrician, so I can only offer a couple of observations. (I'm assuming that the clips on the "chime connector" are connected to the wires from your doorbell.)

1) I haven't seen any recommendations from Google Nest to use a diode with its doorbells; we've never used one for our two Nest Hellos. You could try removing the diode and see if that works.

2) It looks like your Hampton Bay chime is set up as a wireless install, powered by the three C batteries shown. I don't know if that provides sufficient/appropriate power for the Nest Hello. This post suggests that the Hampton Bay chime needs to be wired to work with the Nest Hello: https://www.onehoursmarthome.com/blog/nest-doorbell-chime

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

NestNewbie7 — Sat, 26 Nov 2022 13:32:07 GMT

Thank you. Will go through the documentation.

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

janthadeus — Tue, 29 Nov 2022 01:13:10 GMT

Hi folks,

Checking in — how’s it going? Did those steps work? Let me know if there's anything else.

I appreciate your help, MplsCustomer.

Thanks,

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

janthadeus — Thu, 01 Dec 2022 01:15:42 GMT

Hey NestNewbie7,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

NestNewbie7 — Thu, 01 Dec 2022 02:38:18 GMT

I tried and couldn't get it to work. What else can I try ?

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

MplsCustomer — Thu, 01 Dec 2022 02:54:44 GMT

@NestNewbie7

I don't have any further suggestions. I really wonder whether a wireless chime powered by three C batteries can properly power a Google Nest Hello Doorbell.

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

janthadeus — Thu, 08 Dec 2022 02:42:59 GMT

Hi there,

I appreciate your efforts here. I recommend scheduling a visit with our partnered Nest Pro. Also, a trained electrician can measure your doorbell wire voltage or upgrade your system if it's not compatible.

Best,

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

janthadeus — Sun, 11 Dec 2022 05:52:41 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best regards,

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

janthadeus — Mon, 12 Dec 2022 06:57:20 GMT

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

NestNewbie7 — Wed, 14 Dec 2022 02:05:05 GMT

Out of frustration, over the weekend, I took everything apart ( Transformer, Google chime, Electronic chime) and rewired. Didn't use any diode. It worked. It was probably a loose connection somewhere.

Re: Nest Hello Wired doorbell with Hampton Bay chime - Electronic Chime Not working

janthadeus — Sat, 17 Dec 2022 22:59:18 GMT

Hello NestNewbie7,

Sounds good, glad to hear! I appreciate you sharing the steps that fixed the issue with your chime not working. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,