topic Re: Robot vacuum is offline in Home Automation

Robot vacuum is offline

bertrut — Mon, 28 Nov 2022 00:25:41 GMT

Google Home is paired with WeBack app. Robot is not working. Robot is connected to WiFi. I can see it in my router list (see screen in attachment). I deleted WeBack app several times. I cleared the cache etc. and added it again. I restarted the vacuum cleaner, phone, router. It still does not work. What else can I do?

Re: Robot vacuum is offline

Azarco — Mon, 05 Dec 2022 22:26:27 GMT

Hey bertrut,

That certainly hasn't been easy for you — let's see what's going on.

A few questions: was it working before? Are you using a private home network? If so, do you have a dual-band router?

Make sure your devices are within 15-20 feet of your router. Reinstalling your Google Home app might help too.

Let us know how it goes.

Best,

Alex

Re: Robot vacuum is offline

Azarco — Thu, 08 Dec 2022 22:31:11 GMT

Hello there,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Regards,

Alex

Re: Robot vacuum is offline

bertrut — Fri, 09 Dec 2022 11:15:34 GMT

Thank you very much for your help.
Everything works great 🙂

Re: Robot vacuum is offline

Juni — Fri, 09 Dec 2022 20:18:57 GMT

Hi there,

Thanks for keeping us in the loop and happy to hear that this has been sorted out. We will mark this case as resolved now. Give us a shout if something comes up — you know where to find us!

Thanks,

Juni