topic Re: Scenes in Household Routines for Multi-Member Households in Home Automation

Scenes in Household Routines for Multi-Member Households

AutomateYourLif — Wed, 23 Nov 2022 23:44:12 GMT

Here's how you replicate an issue affecting scenes, or at least what's happened to me:

In my account and in Household Routines

- I add a Scene as an action to a routine. I've tried Philips Hue and Samsung SmartThings scenes so far.

- The scene executes fine when I start the routine

Switch Over to my spouse's account and in Household Routines

- The scene is not found in the routine and doesn't execute when the routine is run.

- I can't add the scenes in this other account. Scenes don't show up as an option under Adjust Home Devices.

- When I return to my own account, the scene action is no longer in the routine.

I have a statement from another person who describes a similar problem within their home. It seems for them they can add scenes to routines in their spouses account, but then the scene is still removed when they switch back.

I think the issue is worse than that too. if I run the routine from my spouse's account, then return to mine, I get a 403 error page that says I don't have access to the routine.

Edit: And one final update. After an hour or so, the scene comes back to my routine in my original account. It's pretty weird stuff.

Anyone have any different results, and anyone have an idea what's gone wrong?

Thanks!

Re: Scenes in Household Routines for Multi-Member Households

Dan_A — Wed, 07 Dec 2022 00:10:44 GMT

Hi AutomateYourLif,

We apologize for the inconvenience. Having this kind of concern can really take a toll. Let me help you find the solution. It would help a lot if you could do a sequential reboot first. From your router, unplug the power cord followed by your Nest speakers then, your smart devices. Plug them back starting with your router.

It’s also best to remove and re-add your spouse as a home member to refresh its link. Follow the steps below:

Open the Google Home app.
Switch to the home you want to edit.
Tap Settings>Household.
Tap the home member you want to remove.
At the top right, tap Remove.

For more info and troubleshooting, check out this guide.

Keep us posted.

Best,

Dan

Re: Scenes in Household Routines for Multi-Member Households

aatienza — Sat, 10 Dec 2022 00:14:20 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Dan.

Thanks,

Archie

Re: Scenes in Household Routines for Multi-Member Households

Azarco — Sun, 11 Dec 2022 17:23:25 GMT

Hello AutomateYourLif,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,

Alex