topic Re: Doorbell videos won’t load in Home Automation

Doorbell videos won’t load

cmwernick — Sat, 03 Dec 2022 01:41:32 GMT

Anyone else having trouble with the Nest Hello Camera video recordings not loading?

I can see the screenshot, but when I choose the option to view the video it won’t load, just spinning wheel.

I reset the camera and I updated the iOS on my phone, still doesn’t work.

not sure what it is I’m paying for…

Re: Doorbell videos won’t load

Tomc2 — Sat, 03 Dec 2022 03:19:38 GMT

Yes experiencing the same issue

Re: Doorbell videos won’t load

Tomc2 — Sat, 03 Dec 2022 03:20:27 GMT

Yes experiencing the same issue.

Re: Doorbell videos won’t load

Juni — Wed, 07 Dec 2022 16:29:48 GMT

Hi folks,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: do both of you have Nest aware subscriptions? If so, check if you are signed into the right account? Are you both able to see the camera’s live feed?

You can turn the camera off in the Nest app or Home app, wait about 30 seconds, and then the camera back on again. Then observe if you are able to view the recordings after.

Keep me posted. .

Thanks,

Juni

Re: Doorbell videos won’t load

janthadeus — Sun, 11 Dec 2022 00:32:39 GMT

Hey folks,

Checking in — have you tried the suggested steps provided by Juni? If so, how did it go? Let us know if you need more help.

Thanks for the help, Juni.

Regards,

Re: Doorbell videos won’t load

janthadeus — Mon, 12 Dec 2022 02:06:35 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,