topic Re: nest account in Home Automation

nest account

joseb — Thu, 08 Dec 2022 02:25:14 GMT

my wife's google account was deleted, after that the google cameras and door bell stop working, is this related to her google account been deleted?

Re: nest account

janthadeus — Mon, 12 Dec 2022 23:02:16 GMT

Hi joseb,

I’m sorry to hear that. Let's sort this out — a few questions: is she the account owner or family member? What are the status lights of the cameras and doorbell? Also, is her Nest account not migrated (legacy) or migrated?

Thanks,

Re: nest account

joseb — Tue, 13 Dec 2022 00:02:05 GMT

She was the account owner, I was able to change the cameras to my account. The only issue we have now is that the door bell do not appear in the google hub when someone ring the it.

Re: nest account

janthadeus — Sun, 18 Dec 2022 00:24:03 GMT

Hey there,

I'm sorry for the delay. Thanks for the heads up. Are your doorbell and Nest Hub paired in the same home structure? If so, follow these steps below:

Open the Home app .
Touch and hold your device's tile.
In the top right, tap Settings > Doorbell.
Turn Visitor announcements on or off.

Let me know how it goes.

Regards,

Re: nest account

janthadeus — Tue, 20 Dec 2022 00:38:27 GMT

Hi there,

It's me again. I want to make sure you're all good — did those steps work?

Best,

Re: nest account

joseb — Tue, 20 Dec 2022 07:56:02 GMT

Yes it’s working now, thanks

Re: nest account

Azarco — Tue, 20 Dec 2022 22:02:14 GMT

Hey joseb,

Awesome! We're glad to hear everything is working on your end. Let us know if we can assist with anything else otherwise, we'll lock the thread after 24 hours.

Cheers,

Alex