topic Re: Replacement Item in Home Automation

Replacement Item

Helpme1 — Thu, 08 Dec 2022 16:25:15 GMT

I have been going back and forth with obtain the correct replacement item for a malfunctioning thermostat. After having to paying a security deposit for a replacement due to my thermostat not recognizing any WIFI. I now have received the wrong color. I have made numerous calls and emails with no resolved. I have provided all required serial numbers and pix to confirm the product I have. All the while the time is ticking by in which I need to return my defected item (within 21 days ) in order to get my security deposit. Please help on how to get this resolved. This has left me more than frustrated, unheard and angry for what seemed to be a simple fix for an item that is still under warranty. I am currently on the phone waiting yet again for which I have little to no confidence this will be resolved yet again.

Re: Replacement Item

Jhonleanmel — Mon, 12 Dec 2022 17:44:10 GMT

Hi Helpme1,

Thanks for posting and sorry for the delay.

Could you confirm when and where you bought your Nest Thermostat? Also if you've already reached out to our phone/chat support, could you provide the case ID so I can check what happened and help you out further?

Best,

Mel

Re: Replacement Item

Jhonleanmel — Thu, 15 Dec 2022 19:00:49 GMT

Hey there Helpme1,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

Re: Replacement Item

Jhonleanmel — Fri, 16 Dec 2022 21:53:26 GMT

Hi Helpme1,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel