topic Re: Help me fix my nest/google device in Home Automation

Help me fix my nest/google device

Fabio21 — Wed, 14 Dec 2022 00:42:32 GMT

My old phone that I cannot access has ownership of my google nest mini and even if I request access from my new phone I can’t get ownership since I no longer have my old phone how can I fix that

Re: Help me fix my nest/google device

Laurencreeden — Wed, 14 Dec 2022 01:59:37 GMT

Are you saying it is requiring verification text that goes your old phone? What exactly would be from/on your old phone, sorry I'm a little confused so just want to be helpful before answering

Re: Help me fix my nest/google device

Fabio21 — Fri, 16 Dec 2022 12:00:37 GMT

Yeah so when I try to access the device it tells me to ask permission from the owner of the device which is also me but I have to send a request and it sends to my old phone which I no longer have

Re: Help me fix my nest/google device

Mlabrador — Tue, 20 Dec 2022 01:03:42 GMT

Hi folks,

Thanks for posting in the community and apologies for the late reply. Let's sort this out.

@Laurencreeden, thanks for the help.

@Fabio21, try going to this link, then go to your devices and remove your old mobile phone. Once done, reset the Google Nest Mini then try to set it up again. Keep me posted.

Best,

Nikki

Re: Help me fix my nest/google device

Princesss — Fri, 23 Dec 2022 04:04:16 GMT

Hey everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Help me fix my nest/google device

Azarco — Sun, 25 Dec 2022 16:52:48 GMT

Hello Fabio21,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Regards,
Alex