topic Re: Feedback and suggestion issues in Home Automation

Feedback and suggestion issues

Pz81 — Sat, 17 Dec 2022 11:15:14 GMT

Not sure if i am missing something, but the #publicpreview of the google home app doesn’t have a very useful feedback function where i can provide write up for the feedback.

any advice? Do it on this forum?

Re: Feedback and suggestion issues

Mlabrador — Wed, 21 Dec 2022 20:12:02 GMT

Hi Pz81,

Thanks for posting in the community — let's sort this out.

Could you share with me what feedback function is not working? Also, you can share with me your feedback so we can check with our team.

Best,

Nikki

Re: Feedback and suggestion issues

Pz81 — Wed, 21 Dec 2022 20:20:16 GMT

Hey, thanks for your message. The feedback function within the app does r allow for notes or comments. I have a screenshot but i cant even add it on here 🥴

Re: Feedback and suggestion issues

Pz81 — Wed, 21 Dec 2022 20:21:28 GMT

when i have added my nest cameras to the favourite pinned homepage tile… they shown nothing… they are totally blank

Re: Feedback and suggestion issues

Pz81 — Wed, 21 Dec 2022 20:22:13 GMT

I have a few more suggestions for the preview but this doesn’t seem like the beat way of providing them

Re: Feedback and suggestion issues

Mlabrador — Wed, 21 Dec 2022 21:28:45 GMT

Hi Pz81,

Thanks for sharing it with us. Are you getting any error message when adding it? Could you try to uninstall and reinstall the app? And if possible, if you have another mobile device try to check if you can add it to your favorites.

Best,

Nikki

Re: Feedback and suggestion issues

Azarco — Sun, 25 Dec 2022 19:12:52 GMT

Hey there,

Checking back in if you're able to send your feedback successfully on your Google Home app. Let us know by updating this thread and the Community will be happy to lend a hand.

Regards,

Alex

Re: Feedback and suggestion issues

Azarco — Mon, 26 Dec 2022 19:32:20 GMT

Hello Pz81,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Thanks,

Alex

Re: Feedback and suggestion issues

Pz81 — Mon, 26 Dec 2022 19:47:55 GMT

Hi,

It still doesnt allow me to add feedback with notes via the app… the functionality just isn’t there. Please close the ticket and if I have any feedback, ill do it via the web forum.

Thanks

Re: Feedback and suggestion issues

Azarco — Mon, 26 Dec 2022 22:29:12 GMT

Hi there,

We understand. Your feedback is appreciated and you're welcome to send one anytime. We'll close this thread now. Should you need our help, feel free to start a new one and the community would be glad to assist you.

Regards,

Alex