topic Re: Reconnecting Google Mesh to Router in Home Automation

Reconnecting Google Mesh to Router

Johnnydisco — Fri, 16 Dec 2022 14:58:27 GMT

I have Spectrum Internet and I used to have a Router and Modem that were combined. Spectrum just installed a new model and separate router and now my Google Mesh network won’t work, despite being plugged into the router.
I was hoping to learn how to get this connected again. Any suggestions would be greatly appreciated! Thanks

Re: Reconnecting Google Mesh to Router

AbigailF — Tue, 20 Dec 2022 02:29:23 GMT

Hi Johnnydisco,

Thanks for posting — let's see what's going on.

A few questions: can you describe your current network topology? Do you have a modem with a separate third-party router connected to it before your Google Wifi devices? We'll wait for your update.

Best,
Abi

Re: Reconnecting Google Mesh to Router

Azarco — Mon, 26 Dec 2022 15:42:11 GMT

Hey there,

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Regards,

Alex

Re: Reconnecting Google Mesh to Router

Azarco — Tue, 27 Dec 2022 18:04:04 GMT

Hello Johnnydisco,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Thanks,

Alex