topic Re: Why Doesn't Apple Music Work on Google Nest in South Africa? in Home Automation

Why Doesn't Apple Music Work on Google Nest in South Africa?

76cheiro — Thu, 12 Jan 2023 06:59:54 GMT

I found 2 similar posts here:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Apple-Music-not-linking-to-Google-Home-for-Nest-Hub-Max-in-SOUTH-AFRICA/m-p/297838#M54774

https://www.googlenestcommunity.com/t5/Apps-Account/Why-Doesn-t-Apple-Music-Work-on-Google-Nest-in-Europe/td-p/73605

But I'm unable to comment on them.

When I try to link my Apple account to my Google Nest, I'm given an error msg at the very end saying that Apple Music is not available for Google Home in South Africa.

Any idea when this will be fixed - I find it astounding that more people are not complaining about this issue. Does it mean I need to cancel my Apple subscription?

Re: Why Doesn't Apple Music Work on Google Nest in South Africa?

Cathal_S — Thu, 12 Jan 2023 07:35:20 GMT

Hi there,

Apple decides what countries it's music service is available in so it would be their support you would need to ask about support for South Africa.

https://support.apple.com/en-au/HT211908

Re: Why Doesn't Apple Music Work on Google Nest in South Africa?

76cheiro — Thu, 12 Jan 2023 09:07:17 GMT

This is the response from Apple 🙂

Dear Marcelle,

Thank you for contacting Apple Media Services Support. My name is Sue and I am a senior advisor with the Apple Media Services support team. I understand that you are having some trouble with linking your Apple Music account with your Google Nest. I can appreciate that you would like to have this matter resolved as soon as possible. I am more than happy to look into this for you and I appreciate your continued patience in this matter.

My team is able to address billing, account, download, and content questions related to the iTunes Store. Your issue needs to be handled by the Technical Support team.

I found this article which might be helpful to you:

https://support.apple.com/en-us/HT211908

If you still need help with linking your Apple Music account with your Google Nest and to see if your country is an eligible country for your Google Nest, please contact Google support.

Take care and have a great day!

Sincerely,

Sue
Apple Media Services Support Senior Advisor

On Jan 10, 2023, at 03:34 <#> wrote:

Customer First Name : Marcelle

Customer Last Name : Pillay

email : #

Web Order # :

Support Subject : Media Service Support

Local Support Subject : Media Service Support

Comments : See additional information below

First Name: Marcelle

Last Name: Pillay

Email Address: #

Apple ID (Optional): #

Order Number (Optional):

Details of your issue: I am trying to link my Apple music account to my Google account so I can play Apple music on my Google nest. I get the following error Apple music for Google is not available in your country or region I am in Edenvale,South Africa. Please help.

TrackID : 230110033343

Re: Why Doesn't Apple Music Work on Google Nest in South Africa?

Cathal_S — Thu, 12 Jan 2023 17:25:44 GMT

Hi again,

Please see the post below where a Google Nest community specialist confirms that Apple Music is not available in South Africa.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Apple-Music-not-linking-to-Google-Home-for-Nest-Hub-Max-in-SOUTH-AFRICA/m-p/297838

Also Google doesn't officially sell their devices in South Africa so not all features are guaranteed to work, sorry.

Device availability:

https://support.google.com/store/answer/2462844

Re: Why Doesn't Apple Music Work on Google Nest in South Africa?

Juni — Tue, 17 Jan 2023 18:58:56 GMT

Hi folks,

Thanks for the help, @Cathal_S.

@76cheiro, thanks for posting. I totally understand that this is a good addition to music providers that can be added to your Nest Hub, but this isn’t available. I'd suggest you submit feedback about it, here's how.

Let us know if you have other questions and concerns otherwise, we will be locking this thread after 24 hours.

Regards,

Juni