topic Re: Need New Nest Doorbell Battery Backplate in Home Automation

Need New Nest Doorbell Battery Backplate

543676879809 — Tue, 10 Jan 2023 19:05:30 GMT

My backplate has been damaged due to inclement weather and is not clicking in as well as it should. I would like to replace it with another if at all possible. I can purchase it as well if at all possible. It was bought last year at best buy and should hopefully be within any warranties. Thank you.

Re: Need New Nest Doorbell Battery Backplate

MplsCustomer — Wed, 11 Jan 2023 16:30:45 GMT

@543676879809

If it's within the 1-year warranty, you could try contacting Support: https://support.google.com/googlenest/gethelp

Google Nest, however, does not sell spare parts.

Re: Need New Nest Doorbell Battery Backplate

EmersonB — Thu, 12 Jan 2023 20:30:15 GMT

Hi everyone,

@543676879809 I'm sorry to hear about your experience on your Nest doorbell (battery) back plate. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Thanks,
Emerson

Re: Need New Nest Doorbell Battery Backplate

janthadeus — Thu, 19 Jan 2023 03:52:59 GMT

Hey 543676879809,

We haven't received your form. Were you able to fill it out? Do you still need help?

I appreciate the help, MplsCustomer and Emerson.

Thanks,
JT

Re: Need New Nest Doorbell Battery Backplate

janthadeus — Sun, 22 Jan 2023 05:40:18 GMT

Hi there,

I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.

Regards,

Re: Need New Nest Doorbell Battery Backplate

janthadeus — Wed, 25 Jan 2023 05:41:30 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,