topic Re: Google Home Displays Offline Outlets not appearing in Smart Life in Home Automation

Google Home Displays Offline Outlets not appearing in Smart Life

gainebor — Wed, 21 Dec 2022 21:22:09 GMT

Hi.

So I have 2 devices (smart outlets) currently linked to my Smart Life app and I integrated it to my Google Home. Whenever I link my Smart Life account to my Google Home App it shows 4 devices (smart outlets) 2 of which I cant delete and appears offline. But when I look at my Smart Life there are only 2 devices there. But in Google Home says I have 4 registered devices in my Smart Life. How do I delete the 2 devices? I have tried deleting them in both Home and Smart Life to no avail. Any help is appreciated.

Re: Google Home Displays Offline Outlets not appearing in Smart Life

Mlabrador — Mon, 26 Dec 2022 21:32:23 GMT

Hi gainebor,

Thanks for posting in the community. Let's sort this out.

A few questions: what other devices do you have that are linked through your Google Home app? Normally, these devices that you see on the app are duplicate devices that disappear once an update is sent over the air. When did it start to appear?

Best,

Nikki

Re: Google Home Displays Offline Outlets not appearing in Smart Life

gainebor — Mon, 26 Dec 2022 22:35:15 GMT

I have 2 smart outlets (Smart Life) and 1 smart clock (Xiaomi)

Re: Google Home Displays Offline Outlets not appearing in Smart Life

Mlabrador — Mon, 26 Dec 2022 22:48:52 GMT

Hi gainebor,

Thanks for the information. You can try to create another home structure, then move those devices to the new structure. Once moved, you can delete the old structure. Just make sure you don't have any other devices that have subscriptions before moving it. Let me know how it goes.

Best,

Nikki

Re: Google Home Displays Offline Outlets not appearing in Smart Life

gainebor — Mon, 26 Dec 2022 23:47:19 GMT

I created a new home setup. Move the old devices to the new home. But when I deleted the old home, the 2 linked devices also transferred to the new home

Re: Google Home Displays Offline Outlets not appearing in Smart Life

Mlabrador — Mon, 26 Dec 2022 23:52:22 GMT

Hi gainebor,

Thanks for taking those steps. Let's try another approach. Create a new structure, then move the duplicate devices to that home structure, then delete it after. Keep me posted.

Best,

Nikki

Re: Google Home Displays Offline Outlets not appearing in Smart Life

Princesss — Fri, 30 Dec 2022 01:59:28 GMT

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Google Home Displays Offline Outlets not appearing in Smart Life

gainebor — Fri, 30 Dec 2022 06:27:39 GMT

nope it didnt work either. seems like the devices were connected to the Smart Life app. However when I clnnect to the Smart Life app only 2 devices are there

Re: Google Home Displays Offline Outlets not appearing in Smart Life

gainebor — Fri, 30 Dec 2022 06:31:21 GMT

What worked was I created a new Home and named it "Delete" and moved the devices there. Now I dont see them anymore in my "Home Address". Drawback is I have 2 homes 🙂

Re: Google Home Displays Offline Outlets not appearing in Smart Life

Princesss — Tue, 03 Jan 2023 06:15:51 GMT

Hi gainebor,

We appreciate your effort on trying the steps. Is it working good so far?

Best,

Princess

Re: Google Home Displays Offline Outlets not appearing in Smart Life

gainebor — Tue, 03 Jan 2023 10:23:49 GMT

Right now I have "2" homes . renamed the other home as "for deletion". I transferred all the non working devices there. I don't see them anymore in my "Main Home".

Whenever I delete the "for deletion" home the devices revert back to my "Main Home". For now this would suffice. It would be nice though if I can delete the "for deletion" home.

Re: Google Home Displays Offline Outlets not appearing in Smart Life

Princesss — Mon, 09 Jan 2023 22:21:21 GMT

Hi gainebor,

We appreciate your effort. Have you already tried to clear the cache and data of your Home app? Let's go ahead and try that to see of this would make any changes.

Let us know how it goes.

Best,

Princess

Re: Google Home Displays Offline Outlets not appearing in Smart Life

Princesss — Fri, 13 Jan 2023 00:32:29 GMT

Hi gainebor,

Chiming in-- have you had the chance to try the steps above?

Best,

Princess

Re: Google Home Displays Offline Outlets not appearing in Smart Life

gainebor — Fri, 13 Jan 2023 23:54:59 GMT

unfortunately this did not work as well. I am not sure if the problem lies in the Smart Life or Home App. I can only see 2 devices in my Smart Life app. The problem starts when I integrate it to Home app. For now I have placed the unrecognized devices into a different "Home". For now this would suffice.

Re: Google Home Displays Offline Outlets not appearing in Smart Life

Princesss — Fri, 20 Jan 2023 00:10:52 GMT

Hi gainebor,

Sorry for this inconvenience. Have you already tried performing a complete reset to your Google Nest display and see if this would make any changes?

Best,

Princess

Re: Google Home Displays Offline Outlets not appearing in Smart Life

Azarco — Tue, 24 Jan 2023 22:51:57 GMT

Hey there,

It's us again. Did resetting your Google Nest display work?

Thanks,

Alex

Re: Google Home Displays Offline Outlets not appearing in Smart Life

gainebor — Wed, 25 Jan 2023 01:25:32 GMT

hi I switched to a new google account and started from scratch and now everything is ok.

Re: Google Home Displays Offline Outlets not appearing in Smart Life

Princesss — Mon, 30 Jan 2023 22:38:28 GMT

Hi gainebor,

Thanks for sharing the steps you did. Glad to know that everything is working now.

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly lend a hand.

Best,

Princess