topic Re: NestCam Floodlight - Will not install in Home Automation

NestCam Floodlight - Will not install

kavallon — Tue, 17 Jan 2023 15:41:52 GMT

We have a new Nest Cam with floodlight. It is installed on our garage. The floodlights work but will not set up in in the Google Home App. It simply fails during set-up and there is no error number.

Any ideas/suggestions?

Re: NestCam Floodlight - Will not install

MplsCustomer — Tue, 17 Jan 2023 15:53:12 GMT

@kavallon

Is there ANY error message at all? Where in the process does it stall out? Do you have good Wi-Fi signal strength at the camera's location?

Re: NestCam Floodlight - Will not install

Jimmy_J — Tue, 17 Jan 2023 20:51:16 GMT

return it!!!!!!!!!!!! NOW!! I have one as well and I've never been more disappointed with a product in my life.

Re: NestCam Floodlight - Will not install

kavallon — Tue, 17 Jan 2023 21:13:35 GMT

Set up gets to "Connecting to joining device" and spins there for a while.

Then I get a screen that says "Something went wrong"
"Try connecting again. If that doesn't work, try rebooting your device or turning your phone's airplane mode on and off before trying again"

I turned off power on and to the cam/light. But this happens consistently

Re: NestCam Floodlight - Will not install

janthadeus — Sun, 22 Jan 2023 02:19:23 GMT

Hi folks,

I’m sorry for the trouble here. No worries, we’ll check this out. What’s the status light of your camera? How far is the camera from the router? Do you have an Android or iPhone? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Going over the steps here might help:

Close all the apps running in the background of your phone, reopen the Google Home app then try pairing it again.
Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
Restart your router or modem, unplug it from the power outlet, wait for 1 to 2 minutes then plug it back in.
Ensure that your camera is plugged into the power outlet.
Factory reset your camera, when the light pulses blue it means it’s ready to be paired to your Google Home app. Try the pairing setup again.

Let me know how it goes.

I appreciate the help, MplsCustomer.

Thanks,

Re: NestCam Floodlight - Will not install

janthadeus — Wed, 25 Jan 2023 03:04:51 GMT

Hey kavallon,

It's me again. I want to make sure you're all good — did those steps work?

Regards,

Re: NestCam Floodlight - Will not install

janthadeus — Thu, 26 Jan 2023 03:23:52 GMT

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Re: NestCam Floodlight - Will not install

kavallon — Thu, 26 Jan 2023 21:27:28 GMT

No. I got up on a 10' ladder so I was within a foot or so of the camera/floodlight but no luck. Same result

Re: NestCam Floodlight - Will not install

kavallon — Thu, 26 Jan 2023 22:20:32 GMT

The camera light is green. It fails at "Joining Connecting Device" with no error message. Just "Something Went Wrong"

Re: NestCam Floodlight - Will not install

janthadeus — Thu, 09 Feb 2023 02:59:29 GMT

Hello kavallon,

I’m sorry for the delay. I appreciate your efforts here. Let’s further check this — do you have other Nest devices installed near the camera?

Thanks,

Re: NestCam Floodlight - Will not install

janthadeus — Sun, 12 Feb 2023 03:36:46 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: NestCam Floodlight - Will not install

janthadeus — Mon, 13 Feb 2023 05:41:21 GMT

Hey there,

Best,

Re: NestCam Floodlight - Will not install

kavallon — Mon, 13 Feb 2023 17:18:29 GMT

I have had no success with this.

Here is the case number 1-9144000033791

I received an email asking for my Serial Number. I cannot find it and replied to the email but have not heard back.

Very frustratingf

Re: NestCam Floodlight - Will not install

kavallon — Tue, 14 Feb 2023 15:18:09 GMT

Here are the numbers from the back of the cameraHere are the numbers from the back of the camera

Re: NestCam Floodlight - Will not install

EmersonB — Wed, 22 Feb 2023 20:04:55 GMT

Hi everyone,

@kavallon thanks for getting back to us. I've checked your case and saw that they sent you an email with the screenshot to where you can see the serial number of your Nest Camera with Floodlight. In case you don't see it from your inbox, you might want to check your spam, trash or junk folders. Keep us posted.

I appreciate the help, MplsCustomer and JT.

Best,
Emerson

Re: NestCam Floodlight - Will not install

janthadeus — Mon, 27 Feb 2023 01:49:50 GMT

Hey kavallon,

Checking in — did you see the instruction on your email that was sent by our team? If so, how did it go? Let us know if there’s anything else.

Thanks for chiming in, Emerson!

Best,

Re: NestCam Floodlight - Will not install

kavallon — Mon, 27 Feb 2023 14:36:09 GMT

Yes. I saw the email but it is not accurate. There is no serial number on the back of my camera. I sent a picture of the back of my camera. I seems like I have to get up on a high ladder and completely remove the camera/floodlight from the electrical connection to see if the serial number is there.

Re: NestCam Floodlight - Will not install

kavallon — Fri, 03 Mar 2023 17:27:53 GMT

I finally got a ladder and took the camera off the electrical connection. Here's a pic with numbers from the back of the camera

Re: NestCam Floodlight - Will not install

kavallon — Fri, 03 Mar 2023 17:31:37 GMT

Re: NestCam Floodlight - Will not install

MplsCustomer — Fri, 03 Mar 2023 17:38:29 GMT

@kavallon

Did you reply to the email from Google Nest Support and send them this photo as well?