topic Re: Nanoleaf and home won't connect in Home Automation

Nanoleaf and home won't connect

ardochane21204 — Sat, 31 Dec 2022 03:09:35 GMT

So I've been trying to get my Nanoleaf setup to connect to Google home, yet every time I go to the option for it, sign in, and select allow, I get the error message "Could not reach Nanoleaf smarter series". Nanoleaf is hellbent on believing this issue is on Google's end.

Re: Nanoleaf and home won't connect

Chenhuangdi — Wed, 04 Jan 2023 03:37:32 GMT

I'm getting the exact same error. Hope someone has a solution!

Re: Nanoleaf and home won't connect

Azarco — Wed, 04 Jan 2023 23:00:18 GMT

Hey folks,

We're sorry for the trouble this may have caused you — let's see what's going on.

Was it working before? Make sure your devices are connected to the same network and within 15-20 feet of your router. Make sure your apps are updated.

Give these steps a try:

Setup the Nanoleaf device in the Nanoleaf Smarter Series app and ensure that ‘Sync Data with Nanoleaf Cloud’ is checked in the Settings tab
On your phone, touch and hold the Home button
At the top right, tap > More > Settings > Home control.
In the "Devices" tab, tap Add.
Select Nanoleaf Smarter Series and login to your account
Select ‘Allow’ to link your Nanoleaf device to Google Assistant
You can now assign your Nanoleaf device to a Room or select Done.

Let us know how it going.

Best,

Alex

Re: Nanoleaf and home won't connect

Djaske — Sun, 08 Jan 2023 07:22:44 GMT

Still not working for me. 5 of my six were set up just fine. Could not get the last one to work so I thought I’d restart them all and try again. Bad idea.

Re: Nanoleaf and home won't connect

Djaske — Sun, 08 Jan 2023 16:45:29 GMT

@ardochane21204 finally got mine to work!!! Followed the steps below from Nanoleaf support.

Linked my Nanoleaf account with Google assistant app, then I was able to set up all my lights successfully.

Re: Nanoleaf and home won't connect

ardochane21204 — Sun, 08 Jan 2023 16:47:49 GMT

No luck...I've been doing that several times over with Nanoleaf customer service. I also was never able to link the Google skill from the beginning.

Re: Nanoleaf and home won't connect

Azarco — Sun, 08 Jan 2023 21:09:46 GMT

Hey there,

Djaske, thanks for sharing those helpful steps. We're glad everything is up and running on your end.

ardochane21204, have you tried resetting your Google Home device? Try creating a new home structure and move your Google Home device, once done, try linking your Nanoleaf device again.

Regards,

Alex

Re: Nanoleaf and home won't connect

Azarco — Wed, 11 Jan 2023 21:40:04 GMT

Hello ardochane21204,

Checking back in if the suggested steps above works. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

Re: Nanoleaf and home won't connect

Azarco — Thu, 12 Jan 2023 21:51:20 GMT

Hi there,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best,

Alex

Re: Nanoleaf and home won't connect

Chenhuangdi — Fri, 13 Jan 2023 15:27:35 GMT

I have not had any luck on this. I was never able to link my Nanoleaf to Google Home to start. I always got the error "Could not reach Nanoleaf smarter series". I've tried all the above steps and no luck.

Re: Nanoleaf and home won't connect

Azarco — Tue, 17 Jan 2023 23:46:56 GMT

Hey Chenhuangdi,

Please refer to this thread for the additional troubleshooting steps provided by Nanoleaf support.

Let us know if that helps.

Regards,

Alex

Re: Nanoleaf and home won't connect

Azarco — Sun, 22 Jan 2023 23:22:07 GMT

Hello there,

It's me again. Have you had the chance to try the steps on the link provided above? Let me know by updating this thread so that I can assist you further.

Best,

Alex

Re: Nanoleaf and home won't connect

Chenhuangdi — Mon, 23 Jan 2023 00:24:05 GMT

I have not tried the steps as I don't have any nanoleaf accounts because I have never been able to "link" my nanoleaf accounts to google home. So relinking them is not possible as the initial link never happened. Its not a question of controlling them from good home, it never allows it to make any link whatsoever.

Re: Nanoleaf and home won't connect

ardochane21204 — Mon, 23 Jan 2023 16:43:58 GMT

So none of this has helped. I just spent hours rebuilding my home from scratch just for this to fail. The item and nanoleaf account has never connected at any point so "remove skill" tiops are pointless, and the rebuild of my home wasted several hours of my time to no avail.

Re: Nanoleaf and home won't connect

Mlabrador — Mon, 06 Feb 2023 01:37:26 GMT

Hi folks,

@Chenhuangdi @ardochane21204 , chiming in — I know how it feels when something isn't working. Don't give up on it yet. Just wanted to know what mobile device you are using in setting up the device? Are the devices working on the native app?

If you are trying to set up the device using an IOS device, try following these steps:

1. Download the Google Assistant app

2. Log in to your Google account

3. Tap the profile icon on the top right corner

4. Scroll down and look for Home Control

5. Search for Nanoleaf Smarter Series

6. Then try to link your account

If that doesn't link it, from the web home page tap the arrow going up and copy the link. Then open a Google chrome browser from your phone and paste the link.

Keep me posted.

Best,

Nikki

Re: Nanoleaf and home won't connect

ardochane21204 — Mon, 06 Feb 2023 01:42:57 GMT

Using a fully software updated Google Pixel 6 Pro. It does work in Nanoleaf native app. Even with app removals, and a complete rebuild of my smart home setup in the Home app, it has never completed the initial pairing to the Nanoleaf account or products.

Re: Nanoleaf and home won't connect

Mlabrador — Mon, 06 Feb 2023 02:04:43 GMT

Hi @ardochane21204,

Thanks for clarifying. What I can suggest for now is to reach out to Nanoleaf for more help since the devices are not working on the native app. You can only link the Nanoleaf to the Google Home app, once all devices are set up on the native app. I'll keep this thread open for a few more days to give you more time in trying it with Nanoleaf support.

Best,

Nikki

Re: Nanoleaf and home won't connect

ardochane21204 — Mon, 06 Feb 2023 02:10:41 GMT

I said it DOES WORK in the native app. It's once I make any attempt to get to skills/accounts being recognized in Google home is where it fails.

Re: Nanoleaf and home won't connect

Chenhuangdi — Mon, 06 Feb 2023 05:36:37 GMT

pixel 7 pro for me. same issues as @ardochane21204 . native app works, i'm able to connect and control, but it will not complete the link to the google home app. all start out fine but once it tries to complete the connection it just "doesn't"

Re: Nanoleaf and home won't connect

Mlabrador — Mon, 06 Feb 2023 19:10:15 GMT

Hi folks,

Apologies for that. Could you fill out the form for us to look into this?

Best,

Nikki