topic Re: Can connect error in Google home app in Home Automation

Can connect error in Google home app

DenverOps — Sat, 04 Feb 2023 14:48:05 GMT

Starting yesterday I've started receiving a can't connect error for the nest presence. I'm able to view my cameras and thermostats without any issue. I've uninstalled the Google Home app and confirmed it's not a Wi-Fi issue because it happens on both my iPad and my Android phone. A second household member does not see this cannot connect issue.

I have the nest app. Is the one controlling my location and confirm that it still is but it seems like Google Home can't see that piece of data from nest.

Re: Can connect error in Google home app

MplsCustomer — Sat, 04 Feb 2023 15:12:13 GMT

@DenverOps

You could just try deleting and reinstalling the Google Home app. If you click on the "Can't connect" icon, does it explain what it can't connect to?

Re: Can connect error in Google home app

DenverOps — Sat, 04 Feb 2023 23:13:02 GMT

I did that yesterday and that didn’t work. I just checked and it’s fix. Must have been a server side issue. You can close this.

Re: Can connect error in Google home app

Mlabrador — Mon, 06 Feb 2023 00:57:45 GMT

Hi folks,

Thanks for posting in the community.

@MplsCustomer, thanks for the help!

@DenverOps, I'm happy that everything is back on track. I'll consider this thread as complete and will lock it within 24 hours. If you have other questions, feel free to create a new thread.

Best,

Nikki