topic Re: Multiple labels in Home Automation

Multiple labels

WilliamHouston — Sat, 03 Dec 2022 01:44:50 GMT

I had a hard time getting the first Smart Life wall switch to pair when first installed and I ended up installing it several times. On the Smart Life app everything works. But on Google home the same switch appears 3 times.

How do I get rid of the extra icons. I have unlinked and reconnected several times.

Re: Multiple labels

Azarco — Mon, 06 Feb 2023 16:53:47 GMT

Hey WilliamHouston,

Thanks for reaching out and we're sorry for the late response.

It is still working when you're controlling it using voice command? Have you tried reinstalling your Google Home app? If the issue persists, try creating a new home structure and move all your active devices there. Once done, you can delete the old home structure.

Let us know how it goes.

Best,

Alex

Re: Multiple labels

Azarco — Thu, 09 Feb 2023 18:04:44 GMT

Hello there,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Thanks,

Alex

Re: Multiple labels

Juni — Fri, 10 Feb 2023 20:43:14 GMT

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni