topic Re: Lost password, no reset e mail request received in Home Automation

Lost password, no reset e mail request received

Tony2000 — Thu, 26 Jan 2023 20:12:19 GMT

So hello everyone, I'm new here ...I have 2 old wired wifi nest cameras for outdoor the one with the magnetic base....anyway ...I just added a new door bell wired nest cameras and I learned that new cameras only works with Google home ,I wanted to put the other 2 old cameras with the doorbell in the Google home app....but I can't because I forgot the nest password, I snout an email for password reset several times but I never got anything, how do I fix this... I need to reset uninstall the 2 old cameras...please help

Re: Lost password, no reset e mail request received

EmersonB — Thu, 02 Feb 2023 22:40:01 GMT

Hello Tony2000,

Thanks for reaching out here in the Community and for sharing with us your concern. Let's see what we can do here. To confirm, are you using the same email address for your Nest app and Google Home app? If so, all you have to do is to sign in your same email address to the Google Home app and you'll be able to see your old Nest Cameras. Regarding your password, were you able to check your spam, junk and trash folder?

Looking forward to your response.

Best,
Emerson

Re: Lost password, no reset e mail request received

Azarco — Sun, 05 Feb 2023 22:42:57 GMT

Hey there,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,
Alex

Re: Lost password, no reset e mail request received

Azarco — Mon, 06 Feb 2023 22:56:44 GMT

Hi Tony2000,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,

Alex