topic Re: One GH routine triggered by light turning on stopped working in Home Automation

One GH routine triggered by light turning on stopped working

Mairzydoats — Fri, 27 Jan 2023 02:47:32 GMT

Subject routine used to work Multiple other GH routines still work great. Phillips Hue lights work great.

This one routine is suddenly toast.

-Hue motion detector turns on light

-GH is supposed to see light and make announcement

-GH app shows light is on, but no announcements

-Routine makes announcement when manually triggered (that play button on the routines screen)

I've tried:

-Power cycle phone, all Google speakers, and Hue bridge

-Delete and rebuild problem routine (multiple times, with phone restart in between)

-Delete Google Home app and rebuild routines

-Detach and reattach Hue app from GH (with phone restart

-Tried all above with smartthings attached to GH and not attached to GH

-Factory reset of all speakers

-Manually turn on light in Hue app and in GH app

-Tried the routine using multiple different Hue lights as trigger

Help:

Re: One GH routine triggered by light turning on stopped working

Princesss — Wed, 08 Feb 2023 01:06:06 GMT

Hi Mairzydoats,

Thanks for reaching out.

I appreciate all the details you've shared as well as the steps you've tried. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: One GH routine triggered by light turning on stopped working

Princesss — Sat, 11 Feb 2023 00:03:31 GMT

Hi Mairzydoats,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

Re: One GH routine triggered by light turning on stopped working

Mairzydoats — Sat, 11 Feb 2023 11:37:13 GMT

Hi there,

I do have a case id already, is it the same path as this form? Case ID [0-2179000033241]

Re: One GH routine triggered by light turning on stopped working

Azarco — Wed, 15 Feb 2023 21:51:02 GMT

Hey Mairzydoats,

I checked your case and saw that you have an on-going conversation with our support team. Please continue your conversation there as we'll be locking this thread after 24 hours.

Feel free to create a new one if you have other concerns with your Google Home or Google Nest devices and the Community would be glad to assist you.

Kind regards,

Alex