topic Re: W5 error message in Home Automation

W5 error message

Banana1 — Sat, 28 Jan 2023 08:43:00 GMT

Hi nest

my gem 3 thermostat has a w5 message, I have done everything you recommended. But no joy.

can some one please get intouch

Re: W5 error message

Markjosephp — Wed, 01 Feb 2023 17:25:36 GMT

Hello Banana1,

Thanks for reaching out, and I appreciate all the steps you've taken. We'd like to take a look into this for you.

Please fill out this form with the needed information and let me know once you're done.

Regards,

Mark

Re: W5 error message

Azarco — Sun, 05 Feb 2023 22:23:27 GMT

Hey there,

It's us again. Have you had the chance to fill out the form above?

Best,

Alex

Re: W5 error message

Azarco — Wed, 08 Feb 2023 22:44:59 GMT

Hi Banana1,

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Thanks,

Alex

Re: W5 error message

janthadeus — Sun, 12 Feb 2023 02:33:18 GMT

Hey there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, Mark and Alex.

Best,