topic Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li in Home Automation

https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-lights

NotAUsername — Mon, 14 Nov 2022 10:26:48 GMT

Hi,

I missed the email notification and wasn't able to reset my google speaker until this weekend - could you please re-open https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-lights-switches-Google/m-p/281262/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExBQkVMNk4yVlNLT0pXfDI4MTI2MnxTVUJTQ1JJUFRJT05TfGhL

Thanks

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

NotAUsername — Mon, 14 Nov 2022 10:27:43 GMT

@Jake

Please see above - https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-lights-switches-Google/m-p/281262/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExBQkVMNk4yVlNLT0pXfDI4MTI2MnxTVUJTQ1JJUFRJT05TfGhL is not resolved yet

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

Juni — Sat, 19 Nov 2022 16:01:21 GMT

Hi NotAUsername,

Thanks for posting again. I wanted to follow up and see if I could be of any help. Since the issue is isolated to your account only you can try this step. Leave the home or use your wife's account on her phone, remove your account in the Google Home app then add your account again. Check the helpful link below.

Share a home and devices in the Google Home app

Let me know how it goes.

Thanks,

Juni

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

NotAUsername — Sat, 19 Nov 2022 21:57:50 GMT

Hi,

I have tried this previously, my wife was the only one in the home and then she added me back in but the same issue happened. I have also completely removed the home and re-added it with a new name but this doesn't help.

Thanks,

Richard

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

Juni — Tue, 22 Nov 2022 19:28:02 GMT

Hi there,

Thanks for the update. Try this. If you have another Google account try to link it to the home structure and observe if the new account will face the same issue.

Looking forward to your response.

Regards,

Juni

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

NotAUsername — Tue, 22 Nov 2022 23:10:57 GMT

I have created a new Google account invited to the home and it works fine. I can use voice commands for lights (the same as my wife's account).

There is an issue with my primary Google Assistant account and the devices need to be reset. Can you please go in an reset/clear all the devices on the account??

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

Dan_A — Thu, 24 Nov 2022 01:07:02 GMT

Hi NotAUsername,

Hats off to you in doing those steps to isolate your concern. About the old account on your Google Assistant, if you don't mind me asking, is it the account on your Google Assistant app or Google Home app? May I know what Nest speakers you use for your smart lights?

By the way, if you can go to this page, you can see the devices linked to your account and remove/unlink them.

Tell me how it goes.

Best,

Dan

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

NotAUsername — Thu, 24 Nov 2022 06:54:07 GMT

My account that I use through Google Assistant and Google Home is the same - it is my primary full Gmail account. (I have a Google Apps Legacy account with my domain but this doesn't work with Google Home). The account that I tested and worked I have deleted now - I just set it up to prove the issue is with the Google Account and not the integration.

In summary I have a Google Mini speaker from 2018.

My Google account is linked to this speaker to run Google Assistant from my phone - I cannot control my devices (Routines work) through Google Assistant on this account (via speaker or phone). I can control the devices in the Google Home app manually pressing the buttons.

My wife is in the same home and can control the devices with no issues.

I have created a new temporary Google account, added this to my home and could control the lights.

The page you linked to shows my phone, laptop, kitchen speaker (the Google Mini) and a signed out Google Assistant enabled device that I signed out of on 13th Nov (I think this was the Kitchen Speaker before factory reset)

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

Dan_A — Tue, 29 Nov 2022 22:29:15 GMT

Hey there,

Apologies for the delayed response. I wanted to confirm that you're already able to control your smart lights using a new Google account?

Keep me posted.

Best,

Dan

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

NotAUsername — Wed, 30 Nov 2022 10:27:22 GMT

Hi Dan,

I used a temporary new account and this worked but this isn't a solution it just proves that my main account needs fixing. My other services are all linked to my main account - Keep notes, Calendar, Reminders, Search history etc.

Thanks,

Richard

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

Dan_A — Wed, 30 Nov 2022 20:41:41 GMT

Hi NotAUsername,

Thank you for the valuable information. Since we’ve confirmed that this is an account concern, could you open this link and go to Google Account and check if there are authentication changes or even changes on your security? Just a heads-up, please refrain from posting any sensitive information, especially info about your account and its settings for your privacy and security.

Thanks,

Dan

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

NotAUsername — Thu, 01 Dec 2022 08:17:43 GMT

Hi,

I am not sure I follow what you want me to do, that link seems to be FAQs for account issues. We have determined that my account is broken for devices but NOT for routines (using the same integration).

What exactly should I be looking for in the FAQs?

Thanks,

Richard

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

NotAUsername — Thu, 01 Dec 2022 08:19:39 GMT

I should have also added that the SAME account can control my devices my the Home App on my android phone but those same devices do Not work via Google Assistant.

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

NotAUsername — Sat, 10 Dec 2022 04:50:10 GMT

Hi,

Any updates on this? I am not sure what i need to look for and change on the FAQs page i was sent to.

I should also add i have a number of temperature sensors around the house also exposed via the Home Assistant integration. If i ask "Hey Google what is the Living Room Temperature" then it reads out the value of the sensor as expected. I this this further proves that there is an issue with my account whereby it does not recognise the Light and Switches that i have setup.

From experience it seems that it has got confused with all my light and switch names and is not looking in the right place for them. I need to HARD reset my Google Home account to forget all devices - removing and re-adding all integrations doesn't seem to do this. I feel like this needs an engineer/analyst/developer go in and properly fix my account.

Thanks,

Richard

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

NotAUsername — Fri, 16 Dec 2022 18:07:51 GMT

@Dan_A @Juni

Any updates?

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

Dan_A — Thu, 22 Dec 2022 00:13:36 GMT

Hi NotAUsername,

I apologize but I need to set your expectations. We really are not able to do anything when it involves your own personal account. We don't have the means to do so and that is to avoid any security and personal safety lapses. As you've mentioned before, creating a new account worked. Would it be okay if you integrate your devices into your new account? In the meantime, I'll have this report to our higher support to see what other steps we take.

Thanks,

Dan

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

NotAUsername — Fri, 23 Dec 2022 00:56:00 GMT

Thanks Dan.

Is there a support ticket number that can be used for tracking the defect?

Thanks,

Richard

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

Dan_A — Sat, 24 Dec 2022 21:50:33 GMT

Hey NotAUsername,

Apologies but, we don't have a ticket number for tracking purposes, however, you can use this thread as reference.

Regards,

Dan

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

Dan_A — Tue, 27 Dec 2022 21:55:49 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

Re: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Assistant-voice-not-working-for-li

NotAUsername — Wed, 28 Dec 2022 06:12:00 GMT

Hi Dan,

No other issues thanks. I will monitor this thread for updates on the defect.

Thanks,

Richard